Customer Services Administrator Daventry circa £25000 – £27000 per annum Plus Benefits Plus Bon[…]

Purpose of Role:

To support the Sales Team toensure that customers receive an exceptional experience from order to projectcompletion

Duties:

• Responsible for orderprocessing – ensuring equipment is delivered in a timely and accurate manner.




• Managing customers’expectations during the process and project closure phase.




• To resolve challenges forcustomers when orders cannot be fulfilled.




• Finalisation of projectsunder the guidance of Sales Team.




• Adhering to companyprocesses and procedures.




• Develop good workingrelationships with Sales, Logistics and Accounts Departments




• Build excellentrelationships with customers.

Experience

• Experience in customerservices




• Knowledge of data basedsystems




• Good knowledge of MS office (essential)




• Strong Administration and customer serviceskills




• Ability to work calmly in a busy environment




• NVQ in Business Administration – desired

Personal attributes

• Strong communication andsocial skills




• Objective-orientated




• Strong work ethic, open andreliable




• Flexibleapproach with the ability towork on your own initiative

Other criteria

• Good knowledge of MS office




• Ability to learn and adaptto company products quickly

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