Care Hub Coordinator
Are you the kind of person who can organise a rota, update a referral, reassure a worried family and keep several moving parts on track, without losing your cool or your coffee?
We are recruiting a Care Coordination Hub Coordinator on behalf of busy Local Coordination Centre supporting the delivery of nursing, hospice care services across the region. The work will be on a temporary assignment.
This is a non-clinical healthcare coordination role where your organisation, communication and problem-solving skills will directly support patients and families when reliable, compassionate care matters most.
You'll help coordinate care bookings, allocate nursing and healthcare staff, maintain accurate records and respond to changing priorities. Some days will run perfectly to plan. Other days will politely ignore the plan, and that's where you come in.
What You'll Be Doing
Working closely with the Senior Coordinator, clinical teams and external healthcare partners, you will:
- Coordinate new and existing patient care arrangements from referral through to service delivery
- Support planned day visits, night care and multi-visit care services
- Identify urgent, emergency and rapid-discharge referrals and escalate them appropriately
- Prepare documentation and keep patient, referral and service information accurate and up to date
- Maintain daily and monthly staffing rotas
- Allocate Healthcare Assistants, nursing staff and other care resources effectively
- Book care visits and update cancellations, care packages and staffing changes
- Respond quickly to last-minute rota changes and additional cover requirements
- Liaise with patients, families and carers about care arrangements and service updates
- Work with NHS teams, District Nurses, hospital discharge teams and palliative care professionals
- Handle telephone enquiries professionally, sensitively and confidentially
- Support the resolution of straightforward concerns and complaints
- Ensure records are accurate, audit-ready and completed within required timescales
- Raise staffing shortages, system problems and service pressures before they become bigger problems
- Contribute to team meetings, service improvements and training activities
You Could Be a Great Match If You Are:
- The person who spots the rota gap before anyone else does
- Comfortable working with systems, spreadsheets and sensitive information
- Calm when priorities change at short notice
- Clear, reassuring and professional on the telephone
- Naturally organised, but flexible enough to know that healthcare rarely follows a perfect checklist
- Motivated by work that has a genuine impact on patients and families
Why This Role Matters
Behind every successful care visit is someone making sure the referral has been processed, the right colleague has been allocated, the family has been updated and everyone has the information they need.
That person could be you.
You'll join a supportive, multidisciplinary service where good coordination is not simply an administrative task-it is an essential part of delivering safe, timely and compassionate care.
The successful candidate will be expected to:
- Work flexibly according to service requirements
- Maintain confidentiality and follow information-governance requirements
- Promote safeguarding, equality, diversity and inclusion
- Follow health and safety, risk-management and operational policies
- Work positively with employees, healthcare professionals and volunteers
- Complete required learning, development and mandatory training
- Uphold high professional and ethical standards
Reasonable adjustments will be considered throughout the recruitment process and in the workplace.
If you have experience in care coordination, healthcare administration, patient services, workforce scheduling, rota management, customer service or service delivery, we'd love to hear from you.
Apply today and bring your organisation, empathy and problem-solving skills to a role where every detail can make a meaningful difference.
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