Job ref: 2026-113Job type: PermanentLocation: Various locations across Northern IrelandSalary: £26,403 – £27,254Closing date: Thursday 20 Aug 2026 16:30
Please note that although this job advert is for a permanent post, offers for fixed term contracts may also be made from this file.
BAND: 3
JOB PURPOSE:The post holder will report to a designated manager to deliver excellence in customer service via the telephone and/or at the public counter acting as a customer advocate across a comprehensive range of housing services. A core role of CSU Advisors is to accurately diagnose and record repairs for Housing Executive tenants and work in partnership with others to resolve issues.
To contribute to the provision of a modern, professional and responsive service to support NIHE business delivery and our vision and values.
REQUIREMENTS:1. i) Possess five GCSEs or equivalent qualification PLUS at least one year’s customer service experienceOR(ii) Can demonstrate at least 2 years’ customer service experience AND can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported workplace or on-the-job training
APPLICATION PROCESSApplication should be made using the on-line application form. Instructions on how to complete the on-line form appears once the form has been accessed. Make sure you follow these instructions.
Candidates who require a reasonable adjustment to the application process should request this by emailing quoting the particular Job Title and Reference Number. Guidance on the completion and return of applications is included in the Candidate Information Pack. The Northern Ireland Housing Executive have a policy on the Recruitment of Ex-Offenders, a copy can be made available on request.
LATE APPLICATIONS WILL NOT BE ACCEPTED EVEN IF DELAYED DUE TO TECHNICAL REASONS. PLEASE NOTE THAT IF YOU ARE LOCKED OUT OF YOUR GETGOT ACCOUNT IT WILL TAKE A MINIMUM OF 10 MINUTES TO RESET YOUR PASSWORD. IF AN APPLICATION IS LATE BECAUSE OF THIS IT WILL NOT BE ACCEPTED.
It is the responsibility of each candidate to ensure that all such information is provided. Candidates who fail to provide sufficient information on which a panel might determine their eligibility for the post will not be shortlisted.
The Housing Executive is an equal opportunities employer. We particularly welcome applications from members of the Protestant community who are currently under represented in parts of our workforce.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
WHJS1_NI
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