Patient Complaints & Quality Improvement Lead

University Hospitals Coventry and Warwickshire NHS Trust is seeking a proactive Complaints Officer to support timely investigations and responses, working with the Head of Patient Relations and the PALS Co-ordinator. You will manage a caseload, supervise Complaints Officers, and ensure adherence to the Trust’s policy and statutory guidelines.

The role involves liaising with wards and external contacts, analysing complaints for learning, and contributing to improvements across services while

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