The Opportunity
An exciting opportunity has arisen for an Internal Account Manager to join a well-established and growing business based in Cookstown.
Working as part of a busy customer service team, you’ll play a key role in supporting existing customer accounts, working closely with field-based Account Managers to ensure an exceptional customer experience. This role is ideal for someone who enjoys building relationships, solving problems, and delivering a high standard of customer service in a fast-paced commercial environment.
Key Responsibilities
- Support Account Managers with the day-to-day management of customer accounts.
- Respond promptly to customer enquiries and ensure issues are resolved efficiently.
- Build strong working relationships with customers and internal departments to deliver excellent service.
- Process new customer contracts, renewals, amendments and cancellations.
- Manage customer orders, stock requests and product requirements.
- Raise invoices and process credits where required.
- Monitor customer accounts and assist with resolving outstanding debt issues.
- Log and manage customer complaints, ensuring appropriate follow-up and resolution.
- Produce regular reports and maintain accurate customer records using internal systems.
- Assist with customer site visits, stock takes and account reviews when required.
- Work collaboratively with colleagues across customer service, operations and sales to support business objectives.
About You
We’re looking for someone who has:
- Previous experience in an Account Management, Customer Service, Sales Support or Internal Sales role.
- Excellent communication and relationship-building skills.
- A proactive, customer-focused approach with strong problem-solving abilities.
- Good commercial awareness and attention to detail.
- Strong organisational skills with the ability to manage multiple tasks.
- Competent IT skills, including experience using Microsoft Office and CRM systems.
- The ability to work both independently and as part of a team.
What’s on Offer
- Excellent opportunity to join a stable and growing organisation.
- Supportive and collaborative working environment.
- Ongoing training and professional development.
- Long-term career progression opportunities.
If you’re an organised, customer-focused professional looking to develop your career within a successful business, we’d love to hear from you. Apply today for a confidential discussion.
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