Customer Service

• Customer Service Agent
• Hybrid/ Mon-Fri

About Our Client

Our client is a well-established, medium-sized firm. Known for its commitment to quality and customer satisfaction, the company has a strong presence in Brighton and is recognised for its dedication to employee wellbeing and professional growth.

Job Description

• Responding promptly to customer inquiries
• Maintaining a positive, empathetic, and professional attitude towards customers
• Acknowledging and resolving customer complaints
• Ensuring customer satisfaction and providing professional customer support
• Processing orders, forms, applications, and requests
• Communicating with customers through various channels
• Keeping records of customer interactions, transactions, comments and complaints
• Providing feedback on the efficiency of the customer service process

The Successful Applicant

A successful ‘Customer Service’ professional should have:

• A thorough understanding of customer service principles and practices
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office and customer service software
• Ability to work well in a team and under pressure
• Strong problem-solving skills
• High level of commitment to customer satisfaction
• Ability to multitask and remain organised in a fast-paced retail environment

What’s on Offer

• £24500 (GBP)
• The opportunity to work in a professional and supportive retail environment
• Generous holiday leave
• A hybrid 9-5 working arrangement
• A permanent role with opportunities for professional growth

This is an excellent opportunity to enhance your customer service skills within a supportive environment in Brighton. Don’t miss out, apply today!#J-18808-Ljbffr…