Frontline Public Service Advisor — Multichannel Support

Liverpool City Council is seeking a Customer Service Advisor to own individual enquiries, complaints and requests, delivering first contact resolutions through the Contact Centre and online channels. You will use Microsoft tools and email, supporting residents with city services and maintaining high standards of service.

This front-of-house role requires Basic DBS and BPSS checks; working hours are 08:00–18:00, Monday to Friday, with rotating shifts.

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