24/7 Helpdesk Advisor (Service Requests & Dispatch)

Company: University Hospitals of Leicester NHS Trust
Apply for the 24/7 Helpdesk Advisor (Service Requests & Dispatch)
Location: Leicester
Job Description:

University Hospitals of Leicester NHS Trust is recruiting a Customer Service Advisor based at the Leicester Royal Infirmary to operate a 24/7 helpdesk, providing a responsive service to patients and colleagues.

You will manage allocation of service requests to in-house staff and contractors, follow strict emergency procedures, and maintain a polite telephone manner while directing calls and information accurately across the Trust.

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Posted: August 6th, 2026