Position Overview
Sales Development Representative at Talkdesk – a rapidly growing company poised to reinvent the $30+ billion contact center industry.
Talkdesk seeks passionate, ambitious, humble, and tenacious self‑starters to join its Sales Development team. The SDRs are highly revered, and their personal growth is a top priority as the company develops the talent of the future. Your mission will be a key driver of Talkdesk’s growth and culture by finding viable sales opportunities and continually improving yourself.
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer‑obsessed, building AI‑first solutions that put empathy, trust, and transparency at the center of every interaction.
Benefits
- Mentorship & Coaching – enriching opportunities from leadership and experienced professionals eager to invest time and experience in your personal and professional development.
- Upward Mobility – opportunities for candidates to grow and be molded into future stars.
- Culture – a team‑based environment built on trust, transparency, camaraderie, and collaboration.
Responsibilities
- Achieve and exceed your monthly metrics for booking qualified opportunities and creating an optimal revenue pipeline, turning the best into Talkdesk customers.
- Find opportunities through daily outreach activities via calling, email, social, video, and other unique channels.
- Collaborate with sales, marketing, and pre‑sales teams to develop and execute prospecting plans for penetrating targeted accounts through innovative and strategic approaches.
- Share feedback with sales and marketing peers to ensure processes are optimized.
- Learn and clearly articulate Talkdesk’s value proposition to decision makers to assess and qualify viability and buying interest.
- Manage and maintain data integrity within Salesforce, ensuring accurate activity, contact, and account information for all prospects and customers.
Qualifications
- 1+ years of experience in sales, marketing, or customer service.
- A positive, can‑do attitude and a strong desire to grow and succeed.
- Strong attention to detail and a commitment to excellence.
- Empathetic listener with exceptional verbal and written communication skills.
- Team‑player mentality and ability to work in a fast‑paced, goal‑oriented, high‑growth sales environment.
- A proven track record of success and overcoming obstacles in account development, prospecting, and customer service.
- Disciplined approach to time management, goal‑setting, and achieving success.
- Experience using Salesforce, Outreach, LinkedIn, and other platforms.
Work Environment and Physical Requirements
Primarily office‑environment work, extended periods of sitting or standing, computer‑based work. Limited lifting, and equipment usage limited to computer‑related equipment (keyboards, mouse, etc.).
Equal Opportunity Employer
To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
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