Our client is a rapidly growing energy broker and to keep up with that demand we are looking to strengthen our service and support offering to both our partners and customers.
We are looking for an Operations Executive to join our friendly business. Are you smart, articulate, hardworking and ambitious? Have you got experience of working within the Energy sector? We are looking for someone with a good work ethic, shows initiative and reliability, as well as experience in the energy sector.
Job Overview:
The Operations Executive is responsible for ensuring customer contracts are procured successfully with our partnered suppliers as well as ensuring the customer journey is as smooth as possible from onboarding to live and in life. The operations team will work closely with the sales team, customer success team, suppliers, as well as various other agents within the industry, post-sale to ensure customers achieve the desired outcomes from our service, resolve any issues and answer any queries that our partners or customers may have. The ideal candidate will have strong communication skills, an outstanding work ethic, strong attention to detail with a logical mindset focused on problem solving and problem prevention where possible.
Key Responsibilities:
- Using various supplier CRM portals, process and monitor customer contracts.
- Liaise with suppliers, as well as internal teams to ensure contract success.
- Understand customer needs and ensure our service and products provide maximum value and satisfaction.
- Ensure a smooth customer onboarding journey by successfully contracting, processing and ensuring suppliers take over in time.
- Support customer and suppliers with objection resolution.
- Ensure proper adoption of the company’s portals by providing training or support.
- Understand the customer health score and proactively work to both maintain and increase it.
- Resolving various operational tickets raised through internal CRM with suppliers/customers and various agents within the industry.
- Work as the glue to bring all internal teams together for delivery to the customer and partner.
- Collaborate with internal teams to resolve any issues in a timely manner.
- Analyse customer health metrics (e.g. portal usage, engagement, service requests, renewal rates) to make data-driven decisions.
- Develop reports and dashboards to track customer success and identify trends or issues.
- Bill validation and usage reporting.
Qualifications & Skills:
- Experience: 2-5 years of experience in an operational role preferably within the energy sector, but not essential.
- Strong communication and interpersonal skills.
- Ability to manage multiple accounts simultaneously with attention to detail.
- Excellent problem-solving and conflict resolution abilities.
- Data-driven mindset, comfortable with analytics and reporting tools.
- Previous experience with Salesforce.
- Ability to work cross-functionally and collaborate with different departments.
- Familiarity with renewable energy options and sustainability initiatives.
- Education: Desirable – Bachelor’s degree in business, marketing, communications, or a related field
Mayflower is acting as an Employment Agency in relation to this vacancy.
…