Customer Service and Admin Officer
Hourly rate: 13.90
Working hours: 10am-4pm Mon, Weds, Fri
Location: The Better Living Centre Solihull B37 7HE- office based
Contract: 3 months with review for extension
Role Overview:
Opus People Solutions are recruiting on behalf of Solihull Metropolitan Borough Council for a Customer Service Admin Officer to join the Adult Care & Support department and be designated lead officer for the receipt of service referrals, repair requests, ordering of stock and general enquiries for the Community Equipment and Wheelchair Services.
Main Responsibilities:
- To be designated lead point of contact and liaison for all enquiries, providing appropriate advice and information on all aspects of service provision.
- To screen and process referrals and enquiries ensuring appropriate action is taken.
- To plan, arrange and adjust the daily delivery, collection, planned maintenance and clinical assessments.
- To manage the clinic schedules for colleagues and contractors ensuring that they are reasonable and efficient.
- To manage the assessment schedule and monitor waiting lists ensuring delays are kept to a minimum
All offers will be subject to satisfactory compliance screening, including right to work in the UK and references.
Apply today for more information or to process your application
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