Quality Assurance Specialist – Financial Services (Northampton)

Osborne Appointments is looking for a detail-oriented Quality Assurance Executive in Northampton. You will monitor customer interactions across calls, emails, and chats, ensuring compliance with internal standards and identifying improvement opportunities.

You will provide constructive feedback and help drive performance across operations. The role emphasizes analysis, meticulous record-keeping, and collaboration with teams to sustain high customer service levels.

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