Project Manager

Описание

The All England Lawn Tennis Club organises and stages The Championships, Wimbledon, widely regarded as the world’s premier tennis tournament. Its Technology Department provides and supports systems and infrastructure for the tournament and year-round operations, including ticketing, public safety, tournament management, scoring, retail, marketing, museum, community sports, club management, websites, apps, and data integration.

Задачи

• Manage technology projects from conception through service transition, providing year-round services and support for The Championships;
• Drive the project lifecycle across packaged, SaaS, and bespoke solutions with internal and external technology professionals;
• Nurture stakeholder relationships and provide best-practice advice and solutions to maintain, design, procure, and deliver projects within budget and quality standards;
• Maintain project governance, including scope control, dependency management, budget tracking, change control, and timely escalation;
• Manage third-party suppliers and delivery partners, tracking responsibilities, milestones, commercial commitments, and service expectations;
• Partner with the Technology Strategy and Planning team to understand business areas and align projects with business needs;
• Coordinate with Operations and Service Delivery teams to ensure smooth operational transition and excellent end-user service;
• Schedule application testing, user acceptance testing, and training before deployment;
• Identify project risks and issues and develop mitigation and escalation plans;
• Prepare project status reports, perform risk and issue analysis, and manage related actions;
• Conduct post-project reviews to drive continuous improvement;
• Keep up to date with industry developments applicable to AELTC systems;
• Deliver services and systems critical to The Championships’ operations and guest experience within required timelines;
• Participate in a rota where extended hours may be required to support product owners and end users;
• Meet with end users and product owners who may not be present year-round.

Требования

• Listen, influence, and communicate effectively with non-technical audiences;
• Strong interpersonal and communication skills for working with end users, technical teams, suppliers, and senior management;
• Flexibility to provide additional technology support during the project management lifecycle, including testing;
• Demonstrable experience delivering projects on schedule, within budget, and to the required quality;
• Proven ability to write project plans, break technical specifications into phases, and identify critical path activities;
• Proven experience delivering projects from third-party system suppliers, including SaaS or packaged solutions;
• Experience managing projects using Agile, Waterfall, and Hybrid methodologies, selecting the most suitable approach for project size and complexity;
• Comfortable using AI-enabled tools for meeting preparation, action tracking, status reporting, risk analysis, documentation, and stakeholder communications, with an understanding of responsible and secure use;
• Experience managing projects where AI was used as a delivery resource or embedded throughout the delivery lifecycle.

Условия

• Annual leave starts at 23 days plus bank holidays and increases with service;
• Two additional paid closure days in December;
• Pension scheme with employer contributions up to 10.5%;
• Group Income Protection and Life Assurance;
• Annual bonuses;
• Employee loans;
• Flexible working options;
• Private medical insurance and annual medical assessments;
• 24/7 Employee Assistance Programme;
• On-site gym and fitness facilities;
• Trained Mental Health First Aiders;
• Professional and personal development opportunities, including a colleague development calendar;
• Accredited learning and professional development opportunities;
• Free daily lunch;
• Complimentary Championships tickets;
• Retail discounts and complimentary museum and tour tickets for friends and family;
• Matched charitable giving;
• Free Community Sports Centre membership;
• Social and sporting activities;
• Extended hours may be required as part of a rota.

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