Hybrid SaaS Support Analyst — Client & Product Expert

IDGateway, a software solutions provider for security-sensitive environments, is seeking a Client and Product Support Analyst in Farnborough. You will handle telephone and email support across all products, manage incidents in Jira Service Desk, and maintain clear client communications to ensure issues are understood and resolved efficiently.

You will build strong client relationships, document issues, and help develop user documentation and training materials.

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