Lettings Administrator

The Role:

A leading estate agents are seeking a lettings administrator, based in their Barnes office 5 days a week. This role is Residential Lettings department role. You will be responsible for supporting in the smooth running of the department by providing an administrative service.

Key Responsibilities:

• Answering the phone and directing calls as required
• Dealing directly with clients / applicants looking to let or rent and answer any enquiries
• Typing and organising reports where appropriate
• Organising the marketing of the properties including arranging photographs and floor plans and EPCs, creating brochures, window cards and organising advertising
• Arranging canvassing
• Collating statistics
• Progressing tenancy paperwork
• Carrying out the occasional viewing for lettings when required
• Organising contractors to attend to maintenance issued and informing landlords of costs or quotes where applicable.
• Any other reasonable duties that may be required from time to time.
• A large proportion of the day will be supporting property management with general tasks
• Sending out utility letters and dealing with check in/check outs
• Organising service charges for block management
• Adding invoices to Reapit

Skills, Knowledge & Experience

• Professional
• Excellent customer service skills
• Strong administrative skills
• Strong IT skills
• A strong team player with good interpersonal skills
• Numerate
• Excellent communication skills
• Good time management skills
• Attention to detail
• Highly organised
• Experience of working in a fast-paced administrative environment

Competencies:

• A friendly and approachable team player
• Willingness to tackle a variety of tasks with common sense and enthusiasm
• Comfortable working in a fast-paced environment where flexibility is essential
• Experience of working in the property industry (min 2 years)

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