In-Store CRM Lead – Luxury Retail

Prada Group in London is seeking an In-Store CRM Manager at Selfridges to consolidate customer data and empower the store team with insights for personalized engagement. You will oversee data accuracy, drive CRM initiatives, and support managers in implementing store-level projects.

The role requires proven CRM experience in luxury retail, strong Excel skills, and excellent communication. You will train staff, generate reports, and coordinate with the local Retail team to optimize customer

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