We’re looking for someone with good people skills and an enthusiasm for creating memorable visitor experiences to join our team as a Senior Visitor Experience Officer at Wimpole Estate.
You’ll be working 22.5 hours per week over 3 days. The weekly pattern can be discussed at interview stage.
Interview date: 25th August 2026
This is a fixed term contract due to end when the postholder returns to the role. At this point we cannot confirm exactly how long this contract will last, but it is unlikely to be more than 12 month.
What it’s like to work here
Wimpole is a vibrant, working estate where the rhythm of the seasons shapes everyday life. Home to an impressive mansion, historic parkland, beautiful gardens and a rare breeds farm, it is one of the National Trust’s most popular places to visit. With such a diverse landscape and visitor offer, no two days at Wimpole are ever the same.
As part of the Visitor Experience team, you’ll play a key role in creating memorable and engaging visits for everyone who comes to Wimpole Estate. You’ll help bring the property to life through the delivery of seasonal programmes, events and activities, ensuring visitors connect with the stories, heritage and special qualities of the site.
Working closely with colleagues and volunteers, you’ll support the development and delivery of interpretation and signage that enhances the visitor journey, helping people discover and enjoy everything the property has to offer. You’ll be enthusiastic about providing a consistently high-quality visitor experience, ensuring excellent presentation standards and welcoming service across the site.
You’ll contribute to the successful delivery of busy school holidays, seasonal events and year-round programming, helping to ensure operations run smoothly and visitors have an enjoyable and memorable day out. As part of a supportive and collaborative team, you’ll be willing to pitch in wherever needed, demonstrating flexibility and a proactive approach.
Duty management will form an important part of the role, with occasional weekend working.You’ll be responsible on the day for the smooth running of the property during opening hours, acting as the main contact point for staff, volunteers, and customers in case of emergency, enquiry or complaint.
Who we’re looking for
We’d love to hear from you if you’re:
- experienced in devising and running activities to inspire and engage people
- skilled at communicating, and building good working relationships with people in your team and beyond
- aware of ways to interpret precious collections of art and objects to a wide variety of people
- well-organised, and able to work at pace and keep to timeconfident that you can deal with all kinds of people in all kinds of situations
- flexible, yet with a focus on always giving high standards of customer service
- used to working with and supervising volunteers
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Season ticket loan
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
National Trust place
Wimpole Hall, Arrington, Cambridge, SG8 0BW
Documents
Senior Visitor Experience Officer – Career Level B.pdf
Requirements
Compliance.Eligibility to Work in the UK
Additional information
Closing Date: 16th August 2026
Equal Opportunities Statement
The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .
Safeguarding Statement
The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.
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