Field Technical Support

We are looking for a talented professional to join a leading IT services environment on an initial 6-month contract with strong extension potential.

Key Responsibilities

• Provide Deskside, OSS, and Field Services Support across desktop and end-user technologies.
• Support and troubleshoot:
• Desktop PCs & Laptops
• Tablets & Smartphones
• Desk Telephony
• Software Installations
• Network & Desk Cabling
• Comms Room Devices & Activities
• Diagnose and resolve hardware, operating system, driver, and application-related issues.
• Provide VIP/Executive-level technical support.
• Deliver remote and on-site Smart Hands support services.
• Manage IT incidents, requests, escalations, and service tickets.
• Support IT asset management and technology lifecycle activities.
• Participate in event support, AV readiness, and business-critical operational activities.

Required Experience

Minimum 4+ years of IT Support / Deskside Support experience

Strong experience with:

• Windows 10 & Windows 11 Build, Deployment & Support
• Hardware & Software Troubleshooting
• OS Imaging and Deployment
• Asset Management

Experience supporting:

• Device Health Monitoring (DEX)
• Service Level Agreements (SLAs)
• Executive/VIP Users
• Ability to work independently

Willingness and ability to travel to remote locations when required.

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