Location: Tottenham, London (N17) | In-person with up to 1 day WFH per week
Salary: £60,000 per annum
Contract: Full Time (40 hours per week)
Reports to: CEO, with accountability to the Board of Trustees
Line Management: Operations Co-ordinator and Finance Officer
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About Sister System
Sister System is a charitable organisation supporting care-affected girls and young women aged 13-24 to achieve their potential through mentoring, therapeutic support, leadership development, accredited learning, and progression into education and employment.
Founded in 2018 and shaped alongside the young women we serve, our work is grounded in co-curation, race and gender equity, and culturally responsive practice. Last year we supported more than 200 girls and young women, through our long-term mentoring and educational empowerment programme, and worked with more than 30 organisations to strengthen support systems across London.
We are entering an exciting phase of growth and are looking for an experienced Director of Operations to strengthen our organisational infrastructure and help shape our next strategic chapter.
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The Role
The Director of Operations is a key member of the Senior Leadership Team. Working closely with the CEO and Board of Trustees, you will lead the organisation’s operational functions, ensuring robust systems, effective governance, financial sustainability, and a positive organisational culture.
You will play a central role in translating strategy into delivery, supporting organisational growth, and ensuring that our internal operations reflect the same values-led approach that underpins our work with girls and young women.
Key areas of responsibility include:
- Strategic Leadership and Implementation
- Financial Strategy and Audit
- Culture and Operational Effectiveness
- People Planning and Management
- Compliance and Risk Management
- Governance, Communications and Facilities
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About You:
We are seeking a values-led operational leader who can balance strategic thinking with hands-on delivery.
You will bring:
- Significant senior leadership experience in operations, finance, governance, HR, or organisational development.
- Experience within a charity, social enterprise, or purpose-driven organisation.
- Strong financial management and budgeting experience.
- Knowledge of charity governance, compliance, and risk management.
- Experience supporting organisational growth, change, or transformation.
- Excellent communication and relationship-building skills.
- A commitment to equity, inclusion, and anti-discriminatory practice.
- Experience working within a founder-led organisation.
- Knowledge of trauma-informed, culturally competent, or relational approaches.
- Understanding of the experiences of care-experienced or care-affected young people.
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- 25 days annual leave plus bank holidays
- Flexible working (1 day WFH per week)
- £1,000 annual CPD budget
- Pension contribution
- Group Life Insurance
- Free Thursday brunch
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Our Values
At Sister System, we are:
- Evidence-Based
- Masterful
- Solution-Focused
We are particularly interested in hearing from candidates who share our commitment to race and gender equity and to improving outcomes for care-affected girls and young women.
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Safeguarding
Sister System is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All staff are expected to share this commitment.
This role is subject to an Enhanced DBS check and satisfactory references.
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Second interviews: Week commencing 14 September 2026
Find out more about Sister System by visiting our website: www.sistersystem.org
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