Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals – the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visitwww.ouh.nhs.uk/about/vision-and-values
Job overview
To be a member of the Day Treatment Unit (DTU) team and provide comprehensive administrative support to the DTU Nurses and Service based at the Churchill Hospital, Oxford. Be responsible for scheduling of new patient referrals for systemic anti-cancer treatment (formerly known as chemotherapy), in accordance with the needs of the service and with direction from the DTU Nurse Managers. Learn all the other processes underpinning the delivery of chemotherapy, referral of patients for a named group of procedures to other teams, e.g. district nurses) so as to enable participation in cover arrangements of any team member, at times of training, annual leave, sick or leave vacancy. To have a sensitive and compassionate manner with patients and relatives who are in various states of emotional distress in view of the delicate nature of the disease.
Main duties of the job
Overall objectives:
- To be a member of the Day Treatment unit (DTU) and provide a comprehensive administrative support to the DTU nurses and service based at the Churchill Hospital and is efficiently managing the processes underpinning: management of our databases (EPR, ARIA) chemotherapy delivery across day services, helping with patient querys and booking transport.
- Be able to have sensitive and compassionate manner with patients and relatives who are in relative states of emotional distress in view of delicate nature of the disease.
- To participate in cover arrangements of any member of the team, for training, annual leave or sick leave, as required and potentially on another site.
- To have a clear understanding of our policies and procedures and to participate in the implementation of unit polices and service development.
- Ensure all trust systems are up to date with patients’ details as required while complying with the Data Protection Act.
- Maintain key links and good working relationships with all staff across oncology and haematology.
- Attend mandatory training course as identified through supervision and individual performance review.
- Support and participate in training all new members of staff
Interested, then please contact Nicole.Cosma@ouh.nhs.uk for a chat and/or informal visit.
Working for our organisation
The successful candidate can also look forward to
- Generous annual leave entitlement – 27 days (plus Bank Holidays) on joining the Trust which increases with length in service
- Flexible working (standard hours of work between 8.00 – 6.00 Mon – Fri no weekend or bank holiday working required)
- Working from Home options (on a rota basis, once fully trained)
- NHS discounts across varied businesses
- Continued professional development opportunities
In return we expect you to be motivated and hard working with a positive approach to providing excellent customer service with a desire to make a patient’s care experience the best it can possibly be.
Detailed job description and main responsibilities
Schedule all new referrals as per local procedure (most patients will attend DTU, with a smaller group attending other sessions (eg bone marrow biopsies) or other units (e.g. private hospitals ). Liaise with patients via telephone to ensure that the proposed start date is amenable to them, to answer simple questions re attending DTU, procedures such as PICC insertion and scalp cooling and to escalate complex questions or concerns to the nursing team. To confirm in writing, all verbal information told to the patient. Ensure any required procedures or referrals to other members of the multi-disciplinary teams are requested and appointments confirmed in a timely manner e.g. PICC insertions, district nurse referrals, third party companies e.g. Healthcare at Home, Private Patients Office, Echo requests. To train and supervise members of one’s team in all aspects of patient administration service and exceptional customer service, motivating, improving performance and promoting team values to achieve required outcomes. Contribute to the identification and planning of development needs for the team and individuals. To ensure that joint working and close co-operation is developed and maintained with internal and external staff groups, providing the clinical/operational services needed to maintain a complete and seamless service to patients. To deal with complex enquires from staff and patients investigating and researching matters in order to provide information, guidance and advice to others in response to their queries in line with departmental key performance indicators. Taking responsibility of dealing with general communication including email, shared mailboxes and EPR communication centre To comply with the requirements of the Data Protection Act, Access to Health Records and legislation issued in relation to confidential data. Any other duties as deemed appropriate to the role to support the increasing service needs as requested by the DTU Nurse Manager or Lead Chemotherapy Nurse.
For more details please see full Job Description
Person specification
Education/Qualifications
- Good general level of education (e.g. 5 GCSEs/BTEC grade C or above or equivalent) including Maths & English
- Knowledge of a range of trust policies and procedures
- EPR/ARIA Trained
- IT Qualifications
Experience
- Proficient in use of MS Office
- Previous experience within the NHS/public sector
- Knowledge of patient pathways within the NHS
- Ability to work to tight deadlines and prioritise own workload
- Evidence of team working
- Experience of working with the public
- Supervisory experience
Sexual Safety Charter: In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit totheten core principles
Oxford University Hospital promotes a safe, respectful hiring environment.
If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.
Vacancy Closures: Please note, this vacancy may close early if a high volume of applications are received.
Visa and Immigration: Oxford University Hospitals NHS Foundation Trust is able to offer Certificates of Sponsorship for all eligible roles for a Skilled Worker Visa without exception, provided the role meets the minimum salary and skill level criteria set by the Home Office (UKVI). All eligible candidates will be considered with equal consideration at all stages of the application and recruitment process.Skilled worker: Health and Care Visa | NHS Employers /Work in the UK – GOV.UK
COVID-19: The COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated there is helpful advice and information at Oxfordshire County Council Website where you can also find out more about how to access vaccination.
Probation Period: This post is subject to a 6 month probationary period. If you currently hold a contract of employment with the Oxford University Hospitals, this will not apply. This statement does not apply to Medical staff or Executive Appointments.
Referencing: When providing employment reference details please provide correct work related email addresses so references can be sought promptly when we are looking to progress your application. Your first referee will need to your line manager, supervisor or clinical lead from your current or most recent post or place of study. Please note that if you have previously worked for the Trust we will require a reference from your last Manager, this information is essential if your offer of employment is to be confirmed.
To note: Applicants must write their own applications. If AI tools are used, the application may be rejected as this document is crucial for assessment. This does not prevent you from seeking support via AI with applications for the purposes of any disability and/or long-term health conditions.
When using AI to help write your application, it is important to personalise it, especially your supporting statement. While AI can simplify the process, it will not fully understand the job’s requirements and/or be able to showcase your skills, knowledge, and experience. Write your statement to show why you are interested in the role and how you would be a valued member of the team/OUH employee.
No unsolicited recruitment agency telephone calls or emails.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Please note that this job advertisement will close automatically once the application limit is reached, regardless of whether this occurs before the advertised closing date.
Band 5 NurseandBand 2 Healthcare Support Workerrecruitment iscentralised, meaning when you apply you will be considered fora number of rolesacross the Trust. If you have any questions please email:nursing.careers@ouh.nhs.uk .
Vacancies with our PFI partners
Domestic / catering / porteringservices at theJohn Radcliffe Hospitalare provided byMitie.
Domestic / catering / portering / maintenance engineerservices at theChurchill HospitalandNuffield Orthopaedic Centreare provided byG4S.
Maintenance engineer services at the John Radcliffe Hospital are provided by Equans.
Fraudulent recruiters have been using social media platforms to dupe potential job seekers into divulging personal and financial information.
Sophisticated frauds, involving grooming of targeted individuals, shows the fake recruiter asking the unsuspecting job seeker to take part in a fake job interview, either over the phone or via WhatsApp, and also sending fraudulent follow-up correspondence offering job positions.
Any communication about jobs at Oxford University Hospitals will come from ‘Trac‘, or via an ouh.nhs.uk email address.
All meetings and interviews will be scheduled on Microsoft Teams from a verified OUH email account.
If you have any doubts about any correspondence around recruitment, please contact us.
To use ReachDeck to listen to or translate this site you must
Departments and services
You can view our departments and services alphabetically. Some areas also have dedicated microsites, which are featured in the linked images below.
“Oxford University” is a registered trade mark of the University of Oxford, and is used with the University’s permission.
#J-18808-Ljbffr…