Main area Meet and Greet Grade Band 3 Contract Permanent Hours Full time – 37.5 hours per week (Monday to Friday – 9am to 5pm) Job ref 436-8118181
Site Orsborn House Town Handsworth Salary £25,760 – £27,476 per annum, pro rata Salary period Yearly Closing 09/08/2026 23:59 Interview date 19/08/2026
Please note that this post may close earlier than the indicated closing date if a sufficient number of applications are received.
Job overview
Key Responsibilities:
- Confirming the legitimacy of persons entering premises/sites and monitoring their verbal interactions and behaviour towards others.
- Maintaining safety processes and procedures, including responding to staff assistance alarm activations, fire, or medical emergencies, and ensuring proper maintenance of associated equipment.
- Collaborating closely with any security function at specific trust locations, if applicable.
- Acting as the main point of contact for all visitors and supporting the day-to-day operation of the hub/site, including ensuring the safety of reception/waiting areas.
Main duties of the job
Requirements:
- Genuine care and compassion for visitors, patients, and their families/carers, particularly noting the mental health vulnerabilities of those that attend/utilise our services.
- Strong verbal communication skills and ability to interact with people from diverse backgrounds.
- Ability to maintain safety processes and procedures.
- Willingness to collaborate with security personnel, if applicable.
- Ability to create a welcoming and inclusive environment for all visitors
Working for our organisation
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.
Detailed job description and main responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
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We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
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We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
Person specification
- Grade C English GCSE or equivalent
- Relevant administration experience. Relevant experience of Microsoft Office Packages inc. Word/Outlook/Excel/ Power point/Publisher Knowledge of good practice and system of work Experience in a customer facing role
- Ability to work within established procedures and guidelines Excellent written and communication skills Ability to resolve conflict and deescalate Excellent interpersonal skills Ability to work under pressure Ability to work alone or as part of a team Ability to communicate at all levels Good organisational skills . Ability to prioritise and organise own workload effectively. Evidence of being able to deal with diverse and tense situations Evidence of an ability to engage and build rapport with a diverse range of individuals
- Adaptability/flexibility and ability to cope with change Reliable and Self motivated Friendly and polite Assertive Non – judgemental attitude To be empathic to clients needs and communication barriers.
- Experience in working with people who suffer with Mental Health issues Knowledge of NHS policies.
- Experience of Experience of dealing with a range of disciplines and agencies dealing with a range of disciplines and agencies
Our Trust is committed to treating individuals fairly and ensuring they have the same opportunities to fulfil their potential, even if this means doing things differently for different people sometimes. We are working hard to ensure our workforce reflects the diversity within Birmingham and Solihull and that our services meet the needs of all diverse service users and carers.
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice pre-employment checks will be undertaken before any appointment is confirmed. As part of the selection process you may be required to undergo a Disclosure and Barring Service (DBS) check, however all cases of criminal record history are dealt with on a case by case basis.
Please note, if applicable for your role you will be required to cover the cost of your DBS certificate. This will be deducted from your salary over 3 months. You will also be required to sign up to the DBS Update Service before commencement with the Trust. The Trust will reimburse this. You will be contractually obliged to maintain your subscription.
All successful applicants will be required to complete the Trusts induction programme. The Fundamental (Statutory and Mandatory) training will be in an e-learning format. You will be required to complete training modules online (approx. 9-14 hours depending on post) by the end of your second week with us.
If you are successful at the shortlisting stage of the recruitment process we may contact you via email to advise you of the interview details. Please ensure you access your email account from which you applied regularly once the position has closed. Our selection process may involve more than one interview or assessment.
Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. However, please ensure that you check if this role meets the eligibility criteria for sponsorship. Non UK /Republic of Ireland candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Browse: Work in the UK – GOV.UK (www.gov.uk) . The minimum salary threshold for a Health and Social Care is £25,000 and for the Skilled Worker route is £38,700. If the starting salary for this role is below this, we will not be able to provide sponsorship.
Relocation expenses may be reimbursed subject to eligibility. The policy provides for reimbursement up to £8,000.
Please note – if you are applying for a role within Police custody, due to Police Vetting requirements you must have been a UK resident for the last years.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
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