Clerical Officer – Patient Focused Booking

Company: NHS National Services Scotland
Apply for the Clerical Officer – Patient Focused Booking
Location: Lerwick
Job Description:

Clerical Officer – Patient Focused Booking (PFB) (Ref: 251336)

Substantive

Part time – 22 hours per week

Band 3 – Salary Range £29,103 – £31,409 per annum (pro rata) plus Distant Island Allowance of £2,578 per annum (pro rata)

An opportunity has arisen to join our Patient Focused Booking (PFB) team within the Medical Records Department as a part-time clerical officer. The post is responsible for processing referrals from Primary to Secondary Care, booking outpatient appointments and other general clerical duties.

Applicants should have previous experience of working in a busy office environment and possess excellent communication and customer care skills. We are also looking for an individual who is motivated, well organised, has good attention to detail and can work effectively to deadlines.

Please contact: Tracy Leask, Patient Focused Booking Team Lead: 01595 743017 or Janine Rochester, Patient Flow Manager: 01595 743679

Preferred candidates will be required to join the Protecting Vulnerable Groups (PVG) Scheme or undergo a PVG Scheme update prior to a formal offer of employment being made.

Closing date: 16/08/2026

Interview date: 28/08/2026

  • Please note this is a local advertisement and no relocation or interview expenses are applicable.

In promoting equal opportunities, we welcome applications from all sections of the community.

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Posted: August 3rd, 2026