NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non‑clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The Role
As an Outpatient Waiting List Administrator, you will plan, organise, prioritise and maintain the day‑to‑day administrative functions of the Outpatient Waiting List Service. You will ensure patients are processed through the outpatient waiting list according to clinical priority and that all local and national waiting list data is accurately recorded to support performance monitoring and waiting time reporting.
You will be responsible for maintaining the accuracy of outpatient waiting list information and monitoring patients approaching waiting time targets. Working closely with Service Managers and Waiting List Coordinators, you will help ensure waiting list targets are achieved in line with NHS Greater Glasgow and Clyde Waiting List Policy.
This role does not meet the eligibility criteria for a or a NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).
Duration, Location, and Working Pattern
- This is a permanent post working part time hours (22.5)
- You will work these hours Monday Friday , 12.30pm 5.00pm
- Your contractual base will be Glasgow Dental Hospital
Key Responsibilities
You will be responsible for planning, organising, prioritising and maintaining the day‑to‑day administrative functions of the Outpatient Waiting List Service, ensuring patients are processed through outpatient waiting lists according to clinical priority.
You will maintain the accuracy of waiting list data, monitor patients approaching waiting time targets and work closely with Service Managers and Waiting List Coordinators to ensure waiting time standards are achieved.
You will receive and manage patient referrals, liaise with medical and nursing staff to coordinate patient management and allocate appointments in accordance with NHS Greater Glasgow and Clyde Waiting List Policy.
You will also respond to telephone enquiries from patients and internal and external agencies, maximise clinic capacity, maintain accurate patient records and produce statistical and management reports by extracting, collating and summarising information from relevant databases.
Knowledge, training, qualifications and/or experience required to do the job
- Three O Grades, Standard Grades or National 5 qualifications (or equivalent), including English, or a good general education supported by previous office experience.
- Previous clerical or administrative experience, preferably within a healthcare setting (desirable).
- Experience of working in a public‑facing or customer service environment.
- Proficiency in Microsoft Office applications and other software systems.
- Advanced keyboard and data entry skills.
- Excellent organisational, communication and interpersonal skills.
- The ability to work effectively under pressure whilst managing competing priorities.
What We Offer
We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
As an NHS Scotland employee, you will be entitled to:
- A minimum of 27 days annual leave, increasing with length of service, plus public holidays
- Membership of the NHS Pension Scheme, including life insurance benefits
- Salary Sacrifice Car Benefit Scheme
- Development opportunities including study bursaries, e‑learning and classroom‑based courses
- Enhanced pay for working public holidays
- NHS discounts on a wide range of goods and services
- Confidential employee support and assistance, including counselling and psychological therapies
Contact
For An Informal Discussion, Please Contact
Gail Mooney – Supervisor on 0141 211 9898 or Gail.Mooney@nhs.scot
Details on how to contact the Recruitment Service and the Recruitment Process:
This post may close early due to the volume of response. Please submit your application form as soon as possible.
NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full‑time hours can be accommodated, and where the tenure is listed as various, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
For application portal or log‑in issues, please contact the in the first instance.
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