Client Services Associate

Purpose

About The Role

To assist Advisers with providing an exceptional ongoing service to clients as well as supporting with the onboarding of new clients into the business.

Responsibilities

• Support Advisers in ensuring the annual ongoing suitability targets are met by setting up meetings, attending meetings and completing the relevant post-meeting documentation
• Creating Statements of Suitability (SOS) for clients post meeting and ensuring the annual review process is completed in a timely manner
• Help to input and process new business application forms, including GIA/ISA/SIPP,VCTS/EIS, Protection & Bonds, ensuring client accounts are set up correctly, including fee rates and account groups.
• Set up fee estimations on Commpay and ensure timely processing of initial fees
• Complete new business cases on the CRM system (Xplan), including advice events, ensuring the system is kept up to date
• Maintain compliant advice files in Practice Management System (Xplan)
• Be a second point of contact for clients to assist with queries and updates on transfers
• Action dealing instructions directly from clients and the Advisers for ongoing placement including switches, rebalances, investing monies and raising funds
• Process bond encashments and withdrawals
• Take responsibility to ensure that all client communication is accurate, appropriate & delivered at the right time, to include emails, letters and reports
• Liaise closely with 7IM’s Operations team to ensure full communication and understanding, minimising errors and maximising service levels
• Continually look at ways to enhance operational systems and procedures to maximise efficiencies, e.g., Xplan
• Continually suggesting realistic & appropriate improvements and solutions to problems to your line manager and others across 7im and review/create procedures when required
• Filing, in accordance with 7IM and FCA procedures
• Subscribing to 7IMs declared Mission and Tenets, & to Treating Customers Fairly (TCF) initiatives
• Ensure the 7IM VPVPs (Vision, Purpose, Values and Personalities) are followed throughout your working practices
• Other duties, as reasonably required by the line manager and 7IM

Skills

• Accuracy and attention to detail
• Organisation of own workload to meet deadlines
• Client-focused, delivering a high standard of client service
• Must be proactive and able to use initiative
• Good communication skills, both oral and written
• Adaptive to change
• Proficient in MS Word/Excel
• Ability & willingness to identify and suggest improvements in processes/service levels

Knowledge

• Experience in Client Services within Wealth Management is essential
• Minimum of 2-3 years’ experience in a Financial Services company
• Product knowledge of pensions, bonds and other wrappers
• Experience in the onboarding journey of a new client
• Good working knowledge of all Microsoft Office applications, specifically Excel
• Good knowledge of operational administration, including settlement and transfers

Qualifications

• Candidates must demonstrate numeracy & literacy skills to at least A level/Higher standard
• Working towards or completed an industry examination such as CII Level 4 Financial Planning qualification

Other Relevant Information

• Reports into the Client Services Team Manager

About Us

Not Specified

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