Site Trust wide Town Cumbria, Lancashire, Manchester and Merseyside Salary £25,760 – £27,476 per annum Salary period Yearly Closing 13/08/2026 23:59
North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.
At NWAS, we are committed to creating a diverse, inclusive and anti-racist workplace where everyone feels valued and has the opportunity to thrive. Our Anti-racist Statement sets out our commitment to becoming an anti-racist organisation and ensures these principles are embedded throughout our recruitment practices.
Our workforce is currently under-represented by people from black and minority ethnic backgrounds, and we encourage applications from people of all backgrounds. By building a workforce that better reflects the diverse communities we serve, we can provide the right care, at the right time, in the right place, every time.
The Trust reserves the right to close this vacancy early if a large number of applications are received.
Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.
We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.
Job overview
Location
North West Ambulance Service are recruiting for vacancies Trust wide – Cumbria, Lancashire, Manchester and Merseyside (Excluding: Runcorn, Widnes, Huyton, Whiston, St Helens, Southport, Burscough, Skelmersdale).
Shift information – Full time roles only
Shifts are currently 8 or 10 hours in duration with a 30-minute meal break; these are worked over 4 or 5 days (based on a full-time position). The PTS service provides transport for patients 7 days per week, including Bank holidays and weekends. Our hours of operation are currently 06:00 – 01:00 with a range of shifts to cover these hours.
You will hold a valid UK manual driving licence with no more than 3 endorsement points (in exceptional circumstances a maximum of 6 points may be considered).
Main duties of the job
The Trust is looking to recruit staff who are committed and flexible to work as Ambulance Care Assistants for the Patient Transport Service, providing high quality care and support to patients being transported for non-emergency appointments.
The successful candidates will be responsible for safely transporting patients to and from treatment centres, ensuring that they are supported and cared for appropriately during their journey and that any patients feeling unwell are provided with appropriate assistance.
You will provide the effective transport of patients, providing appropriate necessary assistance for patients to access vehicles. This may include supporting unsteady patients or the manoeuvring of wheelchairs around hazards or in constricted environments.
In all cases you must be able to support patients with empathy, care, and dignity, ensuring that their journey is safe and comfortable and that any required support and care is offered. You will need to select and apply appropriate skills and equipment safely and within appropriate level of training, competency, and scope of practice.
Working for our organisation
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Detailed job description and main responsibilities
Interviews
Will be held on 29th 30th August & 5th 6th September. All candidates meeting the required benchmark will then be invited to take a Driving assessment at a future date.
Should you be successful for this role, you will be required to complete pre-employment checks ahead of a post-recruitment training course for 3 weeks. Training courses run Monday to Friday, 8am-4pm full time with the first course commencing October 2026 with further course dates to be confirmed. Training venues will be confirmed at the offer stage. Full attendance is 100% mandatory.
Visa sponsorship is not available for the role. The skill level and salary for this role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role in question and for a suitable period to allow training and execution without requiring sponsorship.
Person specification
- • Hold a valid UK Driving Licence (No more than 3 endorsement points. In exceptional circumstances a maximum of 6 points may be considered)
- • Ability to prioritise workload
- • Ability to work in a demanding and pressurised environment
- • Effective interpersonal skills including written, verbal and listening.
- • Experience of using initiative in an unsupervised environment.
- • Able to work effectively and appreciate the importance of teamwork.
- • Experience of problem solving in a work environment.
- • Understanding of wider NHS objectives and those relating to the Ambulance Service
Qualification and knowledge
- • Educated to a minimum level 1 literacy and numeracy standards or relevant experience in a similar role.
Experience
- • Relevant experience in a patient care/support role
- • Relevant experience in a customer focused environment
- • Demonstrable experience of providing customer care
Values and behaviours
- • Working together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
Any offer of employment may be withdrawn if you knowingly withhold information, provide false or misleading information.
Should you be successful at interview stage successful candidates will receive a conditional offer of employment, this will be subject to the NHS Employment Checks Standards.
A valid right to work and identity check
Reference checks –Thiswill cover a minimum of a three year period and will include a request for the number of days and occasions of sickness absence covering a minimum two year period. In line with equality legislation, the earliest point at which we will ask health related questions is when an offer of employment has been made. Absences related to disability may be excluded from these considerations; consideration would be given as to what would be a reasonable attendance level, based on the information available. Absences related to pregnancy, maternity and/or gender reassignment will be excluded from these considerations. Detailed information on the NHS Employment Checks Standards is available on the NHS Employers website; search ‘employment checks’.
DBS Checks – If the post is subject to DBS disclosure, a charge will be made for this disclosure.
Occupational Health – You will require satisfactory medical clearance.
Whilst not a condition of employment, all staff are encouraged to be vaccinated against COVID-19 as this remains the best lined of defence against COVID-19.
From 1 st September 2018, Section 2 of the Agenda for Change Terms and Conditions will automatically apply to the calculation of unsocial hours for all appointments that commence in post from this date (except secondments).
If you do not have regular access to your email please contact a member of the HR Hub Team on 03451122018.
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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