IT Support Engineer

Job Description

hackajob is collaborating with Lendable to connect them with exceptional professionals for this role.

n

About Lendable

n

Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start:

n

n
• n

  One of the UK’s newest unicorns with a team of just over 700 people

n

• n

  Among the fastest-growing tech companies in the UK

n

• n

  Profitable since 2017

n

• n

  Backed by top investors including Balderton Capital and Goldman Sachs

n

• n

  Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)

n

n

So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.

n

We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.

n

Join us if you want to

n

n
1. n

   Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1

n

2. n

   Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo

n

3. n

   Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting

n

n

We are looking for a IT Support Engineer that enjoys developing and automating our in house IT systems, troubleshooting the office IT environment and administers the day to day IT related requests.

n

This is a chance to build out the IT support team together with our growing IT team and ensure excellent support for Lendable (600+ people).

n

We are looking for someone who has a genuine interest in solving end-user problems in a fast paced 24/7 environment .You are naturally curious, and you are continuously seeking for innovation and automation whilst dealing with a high volume of incoming requests.

n

This is a role where you can have a massive impact in a hyper growth environment. If you like a challenge, this is the right role and place for you!

n

What's the job

n

n
• n

  Be the first point of contact for our office staff with their IT issues

n

• n

  An enthusiastic attitude towards learning and flexibility to adapt to new challenges or changes in direction

n

• n

  Provide direct support for Windows and MacOS. Ensuring they are up-to-date and compliant with the IT standards

n

• n

  Support IT BAU tasks, including ticketing, troubleshooting, and maintenance, as well as managing repairs and disposal of tech equipment.

n

• n

  Onboarding of new joiners across multiple geographic locations and support with their technical needs

n

• n

  Maintain and troubleshoot other office technical equipment, i.e. Video conferencing equipment, network and other IT peripherals

n

• n

  Improve and develop our systems with automations and scripting deployments

n

n

What we’re looking for

n

n
• n

  Minimum of 3+ years experience in IT Support/Service desk support

n

• n

  Experience with Mobile Device Management (MDM) systems such as Jumpcloud, Jamf or Kandji.

n

• n

  Must have experience in using ITSM/Service Desk ticketing systems such as Zendesk, Jira, and Freshdesk.

n

• n

  Experience in repairing and/or troubleshooting all various computers and operating systems, especially MacOS

n

• n

  A natural problem solver with a high level of attention to detail & excellent verbal and written communication

n

• n

  A self-starter who takes full ownership of tasks and projects, working independently to effectively manage their workload

n

• n

  Willingness to visit our office locations in Kent and London as required

n

n

Nice to haves

n

n
• n

  Have some scripting knowledge and/or experience. (Bash or PowerShell)

n

• n

  Industry-specific background knowledge, particularly in sectors like finance.

n

• n

  Experienced in network management and troubleshooting

n

• n

  Experience / understanding security protocols and threat mitigation strategies to protect systems and data.

n

n

Interview process

n

n
• n

  A quick phone call with one of the team

n

• n

  Technical Interview

n

• n

  In person interview where you'll meet the team you’ll work and a member of the senior tech leadership.

n

n

Life at Lendable

n

n
• n

  Winning team: the opportunity to scale up one of the world’s most successful fintech companies

n

• n

  Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites

n

• n

  Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls

n

• n

  Health coverage: support for your physical and mental wellbeing, including private health cover

n

• n

  Retirement & savings: long-term financial wellbeing through retirement savings plans

n

• n

  Employee referral programme: earn a competitive bonus when you refer successful new team members

n

• n

  Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations

n

• n

  Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations

n

n

Please note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner.

n

Check out our blog!

…