Cyber Claims Adjuster

Key responsibilities & accountabilities

• Proactively handle cyber and claims on behalf of the Business’s capacity providers from first notification of loss to settlement within the scope of the Business’s delegated authorities.

• Foster good relationships with policyholders, brokers, underwriters and capacity providers, and drive excellent customer service.

• Actively work with a panel of response vendors during claims incidents.

• Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage.

• The ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries.

• Work closely with the Business’s panel of service providers to ensure a quality and value for money services provided/received within required timeframes.

• General claims administrative duties such as electronic file management filing and payment requests, and the production of management information.

• Working closely with underwriters providing feedback on claims issues/trends and the Products team concerning the development of the Business’s products and wordings.

• Identify and escalate claims related issues to Claims Manager and Claims Director where necessary.

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