Contract Manager
Reactive Maintenance | Social Housing
Full-time | Permanent
London | Kent | Essex
Contract Manager job in London, Kent & Essex – leading the delivery of reactive maintenance contracts across occupied social housing properties, offering the opportunity to join a well-established contractor with a strong pipeline of long-term work.
The Role
This is an excellent opportunity for an experienced Contract Manager to join a leading contractor delivering reactive maintenance and responsive repairs across social housing contracts throughout London, Kent and Essex.
Reporting into senior leadership, the successful candidate will take full operational responsibility for multiple contracts, overseeing service delivery, operational performance, health & safety, commercial outcomes, and client relationships. Working closely with supervisors, site teams, planners, commercial teams, residents, and client representatives, you will ensure repairs are delivered safely, efficiently, and in line with contractual KPIs.
Key Responsibilities
- Manage the day-to-day delivery of reactive maintenance contracts across occupied social housing properties
- Lead and support operational teams, including supervisors, planners, administrators, and directly employed operatives
- Build and maintain strong relationships with housing association clients and key stakeholders
- Monitor contract performance against KPIs, SLAs, budgets, and compliance requirements
- Ensure the highest standards of health & safety, quality, and customer service are maintained
- Work closely with commercial teams to manage costs, variations, and overall contract performance
- Chair and attend client meetings, operational reviews, and performance meetings
- Drive continuous improvement across operational processes, productivity, and customer satisfaction
- Support recruitment, development, and performance management of operational teams
- Ensure all works are delivered in accordance with contractual obligations and industry best practice
Requirements
- Previous experience working as a Contract Manager within reactive maintenance, responsive repairs, social housing, or property maintenance
- Strong operational management experience across occupied residential properties
- Proven ability to manage client relationships and contract performance
- Excellent understanding of repairs operations, KPI management, and service delivery
- Strong knowledge of health & safety legislation and compliance requirements
- Excellent leadership, communication, and organisational skills
- Full UK driving licence
Package & Benefits
- £60,000 – £70,000 depending on experience
- Car allowance
- Comprehensive benefits package
- Long-term career progression opportunities
- Opportunity to work across established social housing contracts in London, Kent, and Essex
- Immediate start available
This Contract Manager role offers the opportunity to join a well-established contractor delivering essential reactive maintenance services across social housing, with a strong pipeline of long-term work and excellent career progression. Apply now through Skilled Careers to be considered for this opportunity.
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