Hotel General Manager

This is a hands-on leadership role with full operational and P&L accountability. You’ll inherit a solid foundation but with clear opportunity to raise standards, refine the service culture and unlock commercial potential across rooms, F&B, events and ancillary revenue streams.

The hotel has a loyal guest base and strong local reputation, but ownership recognises there’s more to achieve. They want a GM who can bring fresh perspective, implement best-in-class luxury practices, and build a team culture centred on exceptional guest experiences. You’ll have the autonomy to make decisions and the backing to execute them.

The Candidate

• Established General Manager with a demonstrable track record in UK luxury or upscale hotels – this is not a developmental or first-time GM position
• Commercially astute with proven ability to grow revenue, manage costs and deliver against budget while never compromising on quality
• Deep understanding of what luxury means in practice – from guest recognition and personalised service to the small details that create a lasting impression
• Skilled at building, developing and retaining high-performing teams across all departments
• Confident engaging with ownership and stakeholders, presenting strategy and influencing investment decisions
• Resilient, guest-obsessed and energised by the challenge of continuous improvement

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