Introduction
DBR Builders have an exciting Customer Service apprenticeship opportunity. They are seeking a highly motivated candidate who will contribute towards their project coordination and property acquisitions & management.
About the Employer
DBR Investment Group is a UK-based property investment and development company specialising in delivering high-quality residential projects and carefully structured investment opportunities across England and Wales. Since our establishment in 2017, we have built a strong reputation for transparency, delivery, and long-term value creation.
Our mission is to provide investors with secure, well-researchedUK property investment opportunitiesthat combine strong fundamentals, prudent risk management, and clear exit strategies. We aim to simplify property investment while maintaining professional governance, accountability, and compliance at every stage
Our focus is on identifying underperforming assets, unlocking their potential through strategic development, and creating sustainable returns for investors while contributing positively to local communities.
What You’ll Do
Property Acquisitions & Investment Support:
- Assist in identifying residential and commercial property acquisition opportunities
- Conduct market research and gather information on potential property investments
- Support the analysis of property deals, including purchase prices, rental income, operating costs, yields, and potential returns
- Assist in preparing reports and recommendations to support property acquisition decisions
- Maintain records of prospective acquisitions and investment opportunities
Property Management & Tenant Support:
- Act as a first point of contact for tenants, contractors, utility providers, solicitors, and other third parties via phone, email, and face-to-face interactions
- Respond to enquiries professionally and efficiently
- Support tenants with queries relating to rent, repairs, utilities, and tenancy agreements
- Assist with tenancy administration, including processing applications, maintaining records, and supporting tenancy set-up procedures
- Help coordinate property inspections, appointments, and contractor visits
- Record and update tenant, property, and contractor information accurately on internal systems
Repairs & Maintenance Coordination:
- Log, monitor, and track repair requests from tenants
- Liaise with contractors and maintenance teams to arrange and coordinate works
- Provide updates to tenants regarding repair progress and completion
- Ensure maintenance records and documentation are kept up to date
Administration & Customer Service:
- Maintain accurate records, files, and documentation
- Support the team with data entry, correspondence, reporting, and general administration
- Ensure compliance with data protection, confidentiality, and company procedures
- Maintain a professional, friendly, and customer-focused approach at all times
Training Outcome
- On successful completion of the apprenticeship and based on performance, there could be a permanent position available
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Eager
- Interest in property
Punctual
Qualifications
- Essential – GCSE – English – 4
- Essential – GCSE – IT – 4
- Essential – GCSE – Maths – 4
Course Information
Course: Customer service specialist (level 3)
Level: 3
Route: Sales, marketing and procurement
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Monday – Friday, 8.00am – 5.00pm with 1 hour break.
Expected Duration: 1 Year 3 Months
Training Provider: NORTHWEST EDUCATION AND TRAINING LIMITED
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