Frontline Customer Service Advisor – Adult Social Care

Wigan Council is seeking a Customer Service Advisor to join the Community Adult Front Door team to support residents with enquiries within Adult Social Care. The role involves front-line calls, emails and webforms, working as part of a multidisciplinary team, and capturing information on computer systems.

We value a solution-focused approach, strong written and verbal communication, and the ability to work well in a fast-paced environment both in a team and unsupervised.

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