Customer Service Advisor

We have a new role as a Customer Service Advisor to join our client’s retail centre in Newark, this is a customer facing role dealing with people mainly face to face but also over the phone.

All you need to be applicable for this position is a passion for customer service, and at least 1 years’ experience dealing with customers F2F. Our client is offering an excellent salary, great benefits, full training, progression and even bonus!

Basic: £30,000 OTE £36,000

Shift and schedule: Monday to Friday08.30and17.30(Set day off in the week)Saturdays 08:30 -16:00

Location: Newark

Benefits for the Customer Service Advisor role

• Staff discounts on servicing, tyres, and MOTs
• Full training provided
• 32 days holiday includingBank Holidays
• Extensiveon-goingtraining programme
• Career development:training andCompany growthto boost careerprogression
• Bonusscheme up to £6,000 per year
• Life Insurance
• Pension scheme
• Employee Assistant Program
• Longservicerecognition,enhancematernity andpaternityleave
• Retail vouchers,eyecarevouchers,buy/sellholidays,flujab,cycle towork scheme,Company events

Job Responsibilities

• Own the complete in-centre customer journey from arrival through to departure and future bookings
• Be honest with the customer about what services/products their vehicle needs
• Act as the single point of contact for the customer during their visit, ensuring seamless hand-offs to the workshop team
• Deliver outstanding, consistent, and memorable service
• Proactively manage customer expectations, handle queries professionally, and resolve enquiries and complaints with care and speed
• Maintain impeccable front-of-house standards at all times

What we need

• Proven experience in a customer-facing position
• Strong communication skills with the ability to explain technical information clearly and honestly(training provided)
• Real passion for customer service
• Ability to learn and retain detailed product knowledge (full training provided)
• Resilient, adaptable, and calm under pressure in a fast-paced retail environment
• Collaborative team player who supports colleagues and shares knowledge
• High integrity and commitment to ethical selling – comfortable saying “no” when it is the right thing for the customer
• No driving licence required

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