Salary: £29,000Hours:Permanent, Monday to Friday, 8:30am – 5:30pm 40 Hrs
AtAnabas, our vision is simple: to provide forward-thinking Facilities Management solutions with passion, delivering a world-class service tailored to the unique needs of our diverse client base.
We are seeking afull-time Helpdesk Coordinatorto join our fast-paced team in White City London.
The Role
As a Helpdesk Coordinator, you will be the first point of contact for incoming requests via email and phone, ensuring a professional and timely response. You’ll manage the scheduling of engineers and sub-contractors, maintain accurate records on our CAFM system (QFM), and provide essential administrative support to keep operations running smoothly.
Key Responsibilities:
- Helpdesk call and mail box management- Answering callers and email requests or enquiries accordingly and in line with contractual arrangements.
- Logging client requests on QFM, ensuring they are accurately logged and assigned to the correct SLA, delivery team or contractor.
- Liaise with engineers, soft service teams and contractors to schedule work, chase updates, work records and reports to update QFM records accordingly.
- Ordering of materials and equipment as required.
- Manage, prepare and submit quotations within required SLA on behalf of the FM team.
- Responsible for completing client and internal reports from QFM
- Management of purchase ordering on SAGE. Raising Purchase order & completing accurate goods receipting of invoices as required.
- Monthly reporting on statutory and mandatory compliance of PPMs
- Assist the technical team & FMs with reviewing contractor management – Obtaining and reviewing insurance documents, training certs, risk assessments and booking in attendances at site with site leads
- Complete any other helpdesk related tasks to support our client and wider FM team, as required.
- Liaise with the central helpdesk team based in Darlington on a regular basis
- Be prepared to participate in an on call rota in conjunction with the central helpdesk.
About You
We’re looking for someone who is proactive, professional, and highly organised. You’ll thrive in a busy environment, balancing priorities while keeping customer service at the heart of everything you do.
- Previous office experience in a similar role
- Strong communication skills, able to manage customer expectations
- Excellent organisational skills with the ability to prioritise effectively
- Confident IT user (Microsoft Office, email, CAFM systems, or similar)
- A positive team player with a flexible, can-do approach
- Reliable, self-motivated, and committed to delivering work to a high standard
What We Offer
- 33 days annual leave (including Bank Holidays)
- Employee Assistance Programme
- Recognition and Reward scheme
- Cycle to Work scheme
- “Recommend a Friend” scheme
- Company events
- Aviva Digital GP service
- Training and development opportunities
- Subsidised gym membership
- Access to healthy snacks and drinks
Ready to join us?
If you’re passionate about supporting people, solving problems, and working as part of a collaborative team, we’d love to hear from you.
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