Automotive Service Advisor – Prestigious Main Dealer Group
Are you a customer-focused automotive professional looking for a stable, high-paying role with an established franchised dealership group? Join our close-knit team in Maidstone where your organization, clear communication, and dedication to customer service are genuinely valued and well-rewarded.
About Us
We are a highly respected, established franchised automotive dealership group operating across Kent, proud of our track record in delivering outstanding customer care and workshop efficiency. Our Maidstone dealership offers a fast-paced, supportive, and well-equipped environment where technical and customer service teams work seamlessly together. We choose to invest heavily in our staff through brand training and clear career progression, making this an ideal workplace if you want a reliable long-term home rather than just another job.
What is in it for you:
- Salary: £32,000 Basic Salary + Saturday Allowance
- Hours: Monday – Friday, 08:00 – 18:00. Saturday Rota: 1 in 3 Saturdays, 08:00 – 13:00.
- Perks: Manufacturer-led training programs, company pension scheme, employee vehicle & parts discounts, and real internal promotion opportunities.
What you will be doing:
- Customer Care & Check-In: Welcoming clients, managing check-in/check-out processes, handling inquiries, and coordinating service loan car bookings.
- Workshop Liaison: Acting as the primary bridge between customers and workshop technicians to track repair progress and convey updates clearly.
- Health Checks & Upselling: Presenting Vehicle Health Check (VHC) findings, explaining necessary maintenance or repairs, creating accurate invoices, and taking payments.
- Requirements: Previous experience as an Automotive Service Advisor (main dealer or busy independent garage preferred), familiarity with Dealership Management Systems (DMS) like Kerridge/Key2Act, exceptional communication skills, and a Valid Full UK Driving License.
Commutable Locations
This role is based in Maidstone, making it an easy commute from Aylesford, Rochester, Tonbridge, and Sittingbourne.
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