Liverpool, United Kingdom | Posted on 28/07/2026
At Anchor Group Services, our people are the foundation of our success. That’s why we’re committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact.
As a leading provider of security, cleaning and facilities management services across the UK, we recognise that our success depends on the talent and dedication of our teams. That’s why we invest in our people through a range of employee benefits, dedicated management support and wellbeing resources, including our Employee Assistance Programme.
Through our own Anchor Academy, you’ll have access to hundreds of accredited training courses to help you develop your skills, thrive in your role and achieve your career goals.
Job Description
Job Role: Cleaning Services Manager
Working Hours: 45 hours per week(working 5 days out of 7) – shift times will vary in line with business needsand will include early starts and late finishes
Salary: £35,000 per annum
Location: St Johns Shopping Centre,Liverpool, L1 1LY
Reporting to: Associate Director KeyAccounts
Overview
Anchor Group Services is seeking an experienced and proactiveCleaning Services Manager to lead the cleaning operation at a busy,high-footfall city centre shopping centre. This is a demanding and fast-pacedrole that requires proven experience in cleaning or facilities management,strong leadership, excellent communication skills, and the ability to deliver aclean, safe, and customer-focused environment.
The ideal candidate will be confident operating in a fast-paced retail setting, able to respond quickly and professionally tooperational challenges, and committed to delivering a high standard ofcleanliness and hygiene for visitors. You will provide a visible presenceacross the centre and work closely with the onsite Security Manager to ensurecoordinated, high-quality service delivery.
About the Role
As Cleaning Services Manager, you will take full ownership ofthe cleaning contract, leading a team of cleaning operatives and ensuring alloperational, compliance, and client expectations are consistently met. You willbe responsible for service delivery standards, team performance, health &safety compliance, stock control, and client reporting.
This is a hands-on management role suited to someone whothrives in a dynamic, city centre retail environment, is confident indecision-making, and is skilled in problem-solving and building strong workingrelationships.
As part of the duty management team, you will assume the roleof Duty Manager twice per week (08:00–17:00) as per the site rota, whichincludes one Saturday per month (with time off in lieu).
Main Responsibilities:
- Ensure the effective running of cleaning operations andservice delivery in line with agreed specifications
- Plan staffing levels and produce flexible working rotas tomeet client expectations, including managing holidays, sickness, and absence
- Maintain high cleaning standards, ensuring compliance withCOSHH and health & safety requirements
- Manage stock levels and ensure adequate supply of cleaningmaterials and consumables
- Conduct regular audits of site cleanliness, standards, andprocedures, reporting findings to management
- Monitor, report, and escalates site defects and maintenanceissues in line with agreed processes
- Respond to cleaning-related incidents, customer queries, andcomplaints promptly and professionally
- Lead cleaning teams through training, inductions, and ongoingdevelopment, ensuring service excellence
- Carry out team welfare checks and appraisals to supportengagement and performance
- Maintain a safe, clean, and welcoming environment for staff,customers, visitors, and tenants
- Maintain site documentation including risk assessments,cleaning schedules, and audit records
- Manage recruitment, performance, and employee relations issuesin collaboration with HR and senior management
- Lead site emergency responses, evacuations, and supportbusiness continuity procedures where required
- Hold regular client meetings, complete KPI reports, andsupport contract retention
- Submit reports, audits, and documentation using companyreporting tools
Requirements
- Experience of managing large teams within cleaning,facilities, or associated services
- Strong knowledge of cleaning standards, processes, COSHH, andhealth & safety compliance
- Excellent communication skills, both written and verbal
- Proven ability to lead, motivate, and develop teams
- Experience managing performance, recruitment, and employeerelations issues
- Highly organised with strong problem-solving abilities
- Ability to work under pressure in a fast-paced environment
- Strong client-facing skills with the ability to build lastingrelationships
- Competent in Microsoft 365 and Timegate (Zoho desirable)
- Confident in managing change and maintaining service deliverywithin a dynamic environment
- A proactive, high-energy approach with a strong sense ofownership and accountability
- A flexible, team-oriented mindset with a hands-on approach tomanagement
- Professional, proactive,and committed to high service standards
- Access to a range of nationally recognised courses via theAnchor Academy
- Auto Enrolment Pension
- Stream – access to pay as you earn it
- Cycle to Work Scheme
- Free Employee Assistance Programme (24/7 access includingcounselling and free virtual GP appointments via the new Livi app)
- Hospital Saturday Fund
- Reward and Recognition awards
- Free on-site parking
- 2 minute walk from Liverpool Lime Street Train Station
- Discounted membership at the brand new state of the art on-sitegym
What’s Next?
Other companies may call this role: Cleaning Manager, SoftServices Manager, Facilities Cleaning Manager, Cleaning Operations Manager,Contract Cleaning Manager, Hygiene Manager
Within commuting distanceof: Liverpool, Wavertree, Bootle, Birkenhead, Speke, Huyton, Kirkby, Wallasey,Chester, Southport, St Helens, Wigan, Newton-le-Willows, Runcorn, Widnes,Wirral, Flintshire, Cheshire, Ormskirk, Bromborough, Knutsford, Warrington,Frodsham, Lancashire, Greater Manchester
Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.
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