Location: Edinburgh or Glasgow
Workplace type: Hybrid working – min 2 days a week at the office. This is a minimum, but a successful candidate can opt to be office based 5 days per week.
Hours per week: 35
Type of contract: Permanent
Job Level and Salary Scale: Level 8, £62,497 – £69,010 per annum, commensurate with experience.
Closing date: 20 July 2026.
Face‑to‑face interviews: Interviews for this role will take place at the end of July 2026.
Are you a strategic thinker who enjoys bringing people together and turning ideas into real impact?
This is an exciting opportunity to play a key role in shaping the future of Citizens Advice Scotland at an important point in our journey.
We are looking for a strategic, hands‑on leader who can bring people together, drive collaboration, and help deliver our ambitious plans, with a strong focus on growing income and building impactful partnerships.
Working closely with the Director of Advice and Executive Leadership Team, you’ll help connect teams, improve how we work together, and ensure we’re set up to deliver our strategy.
You will lead cross‑organisational work, strengthen communication across directorates, and support greater consistency in how we operate. You will also deputise for the Director of Advice when needed.
A key focus will be income generation – developing and delivering a clear strategy to unlock opportunities across partnerships, trusts, public funding, and new income streams. You’ll take a proactive, practical approach – building relationships, testing ideas, and embedding a culture where income generation is a shared priority.
You will help create a more connected, sustainable organisation – strengthening how we use data, improving decision‑making, and enabling greater impact across our network.
What we are looking for
- Combine strategic thinking with a practical, hands‑on approach
- Build strong relationships and influence across a wide range of stakeholders
- Spot opportunities and turn them into action
- Work comfortably with complexity and bring people together
- Use data and insight to inform decisions and improve outcomes
Employee benefits
- 35-hour full‑time working week
- 40 days annual leave
- Genuine flexibility in working hours with a flexi‑time system
- Hybrid working opportunities for every role
- Additional benefits detailed in the employee benefits section of the job pack
Diversity and inclusion
Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family‑friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are committed to equality of opportunity for all and encourage applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
Essential qualifications
- Significant sustained experience leading income generation across multiple streams, fundraising, or business development at a senior level
- Experience developing and delivering successful income strategies and pipelines
- Experience personally leading bids, pitches, and negotiations that have been successful
- Demonstrable success in building high‑value partnerships that deliver both income and impact
- Strong leadership skills managing large teams
Desirable qualifications
- Experience with digital, data‑driven or innovative income generation approaches
- Experience in the CAB or Advice sector
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