Could you be our new Health and Wellbeing Manager?! Do you have a passion for supporting people and communities to be healthier and more active? If yes, read more below.
About YMCA St Paul’s Group
YMCA St Paul’s Group (SPG) is a charity and registered housing provider whose mission is to be an inclusive Christian Association transforming communities so that all young people can belong, contribute and thrive. As a member of the wider YMCA Federation, our vision is of places where young people thrive and communities flourish. As one of the largest YMCAs in Europe and one of the largest providers of supported housing in London, we provide supported housing services, health and wellbeing services, education and training services through our health and wellbeing centres, children, youth and family programmes, including nurseries, after-school clubs and soft play centres. Being part of YMCA St Paul’s Group means not only working for a great London-based charity that has supported young people and communities for over 150 years but also being part of a national association and global movement. We are one of the UK’s Top 100 Best Workplaces™ 2026 and have also been recognised as one of the UK’s Top 100 Best Workplaces for Development™ 2026, Wellbeing™ 2026 and Women™ 2026.
About the Role
The Health and Wellbeing Manager will manage the day-to-day operation of the gym and health and wellbeing services at YMCA Surbiton. They will ensure the service is safe, welcoming, well managed and financially sustainable, while supporting members, residents and the wider community to be healthier and more active.
The role will focus on excellent customer care, team leadership, sales and retention, gym programming, health and safety, and the delivery of high-quality health and wellbeing services.
Key Responsibilities:
- Manage the day-to-day operation of the gym and health and wellbeing services at YMCA Surbiton.
- Ensure high standards of customer care are maintained and improvements are acted on.
- Support membership sales, enquiries, tours, follow up, onboarding and retention.
- Resolve member queries and complaints within the scope of the role.
- Maximise the use of gym, studio and activity spaces by supporting effective programming, Personal Trainer activity, external hire bookings, invoicing and payments.
- People Management
- Finance and Budgetary Management
- Health and Safety / Risk Management
- Reporting, Monitoring and Evaluating
What we offer:
At YMCA St. Paul’s Group, we prioritise improving diversity and inclusion in the workplace and the services we provide. We value your authenticity and unique voice and encourage you to share your opinions. You will have the opportunity to be a catalyst for change by actively participating in our Employee Resource Groups.
You can learn, grow, and reach your full potential as a team member. We are committed to your development and will support your personal growth journey. Our comprehensive learning and development program includes training, qualifications, and on-the-job experience, ensuring that you have the skills necessary for your role while offering continuous development and advancement opportunities.
Please note:
We are unable to provide visa sponsorship and can only accept applications from individuals who already have the right to work in the UK. As this role involves working with vulnerable members of society, including regulated activity, a Basic, Standard or Enhanced Criminal Disclosure will be required following a conditional offer. We are making people aware of this because with Enhanced disclosures, spent convictions may appear. However, if you were appointed, we will consider all circumstances before making a final decision.
Previous applications:
If you have applied for a similar role within the last six months and were unsuccessful, we encourage you to consider whether your experience has developed further before reapplying.
Accessibility & adjustments:
We are committed to making reasonable adjustments throughout the recruitment process. Please let us know in advance if you require any support to participate fully.
At YMCA St Paul’s Group, we actively promote equality of opportunity and are committed to creating an inclusive environment where everyone is treated with dignity and respect. We welcome applications from all backgrounds, communities, and industries, and value the diverse skills, experiences, and perspectives that make our workforce stronger.
The successful candidate will be expected to uphold and work in accordance with the YMCA’s Christian ethos and values.
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