Divisional Head of Retail Sales – West
Contract: Permanent
Location: West (field based)
Role Overview
We are looking to hire an experienced head of retail division to cover a large territory of around 80 retail stores across the South West, Wales, West Midlands, North West and West Yorkshire. This field‑based role reports to the sales director as part of the sales leadership team, managing a team of regional managers.
Responsibilities
- Achieve revenue and profit targets for the division and contribute to the overall success of the UK & Ireland cluster while maintaining high standards of operational and visual excellence.
- Review weekly sales performance and KPIs; identify opportunities for improvement and share successes with peers.
- Set accurate, stretching but achievable budgets and targets for stores within the division.
- Regularly review and manage divisional P+L, driving a culture of revenue generation and cost management, especially payroll and productivity.
- Business‑partner key stakeholders (merchandising, visual merchandising, training, HR) to grow divisional performance.
- Maintain up‑to‑date knowledge of markets within the division and report any factors impacting sales, proposing and implementing solutions.
- Identify property opportunities, relocations, refits, refreshes or closures, reporting back to SD and PD with a business case if appropriate.
- Execute global, cluster and departmental strategy; generate and implement the division’s own strategy based on the above.
- Introduce new initiatives to drive departmental objectives and sponsor roles to fruition.
- Ensure compliance of directives from head office and manage non‑compliance.
- Recruit, induct and train top talent; manage regional manager performance; foster a healthy performance‑management culture.
- Recognise talent and build succession plans.
Qualifications
- Highly established, experienced senior retail sales leader with strong proficiency in retail operations.
- Strategic thinker, self‑motivated and results‑driven.
- Structured, logical and organised in approach.
- Ability to collaborate across multiple functions.
- Strong written, verbal and interpersonal communication skills.
- Ability to prioritise and work under time pressure with pace and energy.
- Exceptional leadership, team management and influencing skills.
Ideal Candidate
- Entrepreneurial, directs the future while balancing short‑ and long‑term priorities.
- Inspires others to seek innovative, sustainable ways to achieve purpose.
- Creates a safe environment, addresses difficult issues, remains calm under pressure, takes bold actions.
- Empowers talent, breaks down silos, builds followership, develops diverse teams.
- Drives accountability, energises people to perform, and delivers for the consumer.
Benefits
- Competitive salary with regular reviews.
- Generous bonus scheme.
- Private healthcare.
- Early finish Fridays.
- 55% employee discount.
- 25 days annual leave (plus bank holidays).
- Buy/sell holiday options.
- Birthday day off.
- Panoramic online rewards platform (discounts, cinema tickets, holidays, gym memberships).
- Wellness Hub videos.
- Employee Assistance Programme – confidential, free counselling line.
- Recognition programme.
- Special holiday gifts (e.g., at Christmas).
Equal Opportunity Statement
Panora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. Applicants are encouraged to refrain from adding identity‑related elements such as a photo, marital status and age.
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