Neurology – MS Buckinghamshire Healthcare NHS Trust Stoke Mandeville, UK
Job overview
The Multiple Sclerosis (MS) Care Co-ordinator will play a key role in supporting the delivery of a responsive, efficient and patient-centred MS service.
Working as part of the multidisciplinary team, the post holder will co-ordinate patient pathways, facilitate communication between patients and healthcare professionals, manage administrative and clinical support processes, support disease-modifying therapy (DMT) monitoring pathways, and act as a key point of contact for people living with MS.
The role is designed to release specialist nursing time from routine coordination and administrative functions, enabling the MS Clinical Nurse Specialists to focus on complex clinical assessment, treatment decision-making, newly diagnosed patients and advanced MS care. The post holder will work within agreed protocols and under the supervision of the MS CNS team.
Main duties of the job
- Point of contact for people living with Multiple Sclerosis (MS), their carers and healthcare professionals, coordinating care across acute, community and primary care services.
- Manage referrals, appointments, annual reviews and follow-up care, ensuring patients receive timely access to appropriate services.
- Support Disease Modifying Therapy (DMT) monitoring by tracking investigations, maintaining accurate records and databases, and coordinating follow-up actions.
- Provide non-clinical information, guidance and signposting to support patient engagement and self-management.
- Facilitate effective communication between consultants, specialist nurses, GPs, therapists and external providers, supporting multidisciplinary working and continuity of care.
- Maintain electronic patient records, produce activity reports and support audits and service improvement projects.
- Manage administrative processes, waiting lists and correspondence while ensuring compliance with confidentiality, information governance and organisational policies.
- Work within agreed protocols, escalating clinical concerns appropriately and contributing to a positive team culture.
Working for our organisation
Why colleagues think we are
What does Buckinghamshire Healthcare NHS Trust offer you?
As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
Alongside NHS benefits of generous annual leave entitlement and pension scheme, you’ll have access to NHS discount schemes.
We provide a range of health and wellbeing services to promote a healthy, happy workforce.
What do we stand for?
Our vision is to provide outstanding care, support healthy communities and be a great place to work.
Our mission is to provide personal and compassionate care every time.
We are working hard to increase diversity at all levels within the trust. We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes.
We welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities and care-experienced candidates.
We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
Person specification
Qualifications
Essential criteria
- Good standard of literacy and numeracy (GCSE English and Maths or equivalent)
- Relevant administrative, business support or healthcare support training
Desirable criteria
- NVQ level 4, Foundation degree or equivalent qualification in health, social care or related field
- Training in patient facing administration systems or electronic care record systems.
Experience
Essential criteria
- Experience coordinating appointments, referrals or patient pathways.
- Experience working within multidisciplinary teams and handling confidential information.
- Excellent organisational, communication, IT and pathway coordination skills.
- Ability to prioritise, manage multiple tasks and work independently.
Desirable criteria
- Experience supporting patients with long term conditions
Skills, Abilities & Knowledge
Essential criteria
- Excellent organisational and time management skills
- Ability to prioritise and manage multiple tasks
- Understanding of confidentiality and information governance requirements
Desirable criteria
- Advanced database or data management skills
- Knowledge of multiple sclerosis and long term condition management
PPE requirements
Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.
COVID-19 and Flu vaccinations
remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.
Full-time
Experience of working in Neurology at a consultant level and appropriate accreditation is desirable. It is expected that the candidate has sufficient experience in stroke & TIA, stroke thrombolysis …
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