Administration Assistant Great Bear•Worksop, United Kingdom
Job Description
We are looking for a highly organised and customer-focused Administrator Assistant to support the ongoing success of our busy warehouse operation. Acting as a key link between the customer, operational teams, and management, you will play a vital role in ensuring administrative processes are completed accurately, efficiently, and on time.
In this role, you will be responsible for a range of administrative duties including payroll support, customer care, reporting, financial administration, and the production of KPI and monthly performance reports. You will act as a key point of contact for customers and internal stakeholders, helping to resolve queries and ensure the smooth running of the operation.
The successful candidate will be proactive, detail-oriented, and able to manage multiple priorities within a fast-paced logistics environment. You will work closely with the onsite team to identify opportunities for continuous improvement, enhance customer satisfaction, and support the delivery of an efficient and cost-effective operation.
Key responsibilities
- Providing administrative support to the warehouse operation and management team.
- Managing day-to-day administrative activities, including payroll, consumables, and customer care.
- Acting as a key point of contact for customers and internal teams.
- Resolving customer and operational queries in a professional and timely manner.
- Producing accurate KPI reports, monthly reports, and operational data.
- Ensuring all financial information is maintained accurately and submitted within required timescales.
- Supporting continuous improvement initiatives and contributing ideas to improve efficiency and customer service.
- Ensuring all tasks are completed professionally, accurately, and within agreed deadlines.
Qualifications
- Previous administration experience within an office environment, ideally within warehousing, transport, logistics, or finance.
- Excellent customer service skills with the ability to build positive relationships and deliver a professional service.
- Strong attention to detail and commitment to accuracy.
- Good commercial awareness and understanding of business priorities.
- Self-motivated and able to work independently, as well as collaboratively within a team.
- Ability to work effectively under pressure and meet tight deadlines.
- Proficient in Microsoft Office applications, including Excel, Word, and Outlook.
- Flexible approach to work and shift patterns to support operational requirements and cover absences when required.
- Excellent verbal and written communication skills.
- Strong organisational, time management, and problem-solving abilities.
Additional Information
What you get in return:
- Competitive basic salary
- Competitive holidays
- Life assurance
- Pension Scheme
- Retail discounts
This is a fantastic opportunity to join a personable and growing business with plenty of opportunities and a great team.
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