Night-Shift IT Helpdesk Advisor (4 on/4 off)

Capgemini in Inverness is seeking a Customer Service Advisor to provide first-line IT support on a 4 on/4 off night shift. You will handle requests via phone, email, and web chat, log them, and guide customers to resolutions, with escalation to appropriate teams as needed.

Training is provided, and strong communication, teamwork, and problem-solving skills are essential for delivering a great service experience during night shifts in Inverness.

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