Private Patients Buckinghamshire Healthcare NHS Trust Aylesbury, UK
Job overview
The role has responsibilitiesfor appropriate management of private patient information on the Trust’s systems (Careflow, Bluespier, CCW etc), liaising with patients, consultants, department leads and the wider teams to support the patients’ journeys from initial enquiries and outpatient appointments through to investigations and surgeries. The role also has responsibilities for the financial aspect of private patient activity by providing quotes, liaising with Insurers, raising invoices through our invoicing systems Healthcode and Efin, taking payments and supporting the Finance Teams with invoice/payment enquiries. It will also be expected that the role will involve some marketing and business development support to the Head of Commercial Business and Commercial Director to help grow the Trust’s private patients business. Adhere to all Trust policies and procedures relevant to the position.
Why colleagues think we are
Main duties of the job
The financial aspect of this role is significant, involving putting together quotes for self-paying patients, liaising with insurance companies to gain authorisation for procedures/investigations, raising invoices, taking payments and working with the Finance team to help resolve payment, invoicing or credit control issues. The postholder would be expected to be competent in Excel and confident when discussing prices and payments with patients.
The postholder should expect regular contact with patients and therefore confidence in dealing with the public is essential, along with a good understanding of the high-quality customer service expected in a private patient setting. Working within this well-established and dedicated team, the postholder will need to be adaptable, personable and willing to support colleagues during leave or busy periods, whilst also being able to work independently and with a high level of professionalism.
Working for our organisation
Why colleagues think we are
What does Buckinghamshire Healthcare NHS Trust offer you?
As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
Alongside NHS benefits of generous annual leave entitlement and pension scheme, you’ll have access to NHS discount schemes.
We provide a range of health and wellbeing services to promote a healthy, happy workforce.
What do we stand for?
Our vision is to provide outstanding care, support healthy communities and be a great place to work.
Our mission is to provide personal and compassionate care every time.
We are working hard to increase diversity at all levels within the trust. We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes.
We welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities and care-experienced candidates.
We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
Person specification
- Extensive NHS experience in Ophthalmology
- Private Patient Business Experience
- Clinical knowledge and experience of the ophthalmology department
- Knowledge and use of the Private Patient System Healthcode
PPE requirements: Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.
COVID-19 and Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.
Application deadline: This post will close on the closing date stated at midnight, however if we receive a large number of applications or there is a change in circumstance, we may be required to close a job before the advertised date.
Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records (ESR) system.
Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.
Travel expenses: It is Trust policy that travel expenses for interviews will not be reimbursed.
Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.
Employer certification / accreditation badges
Full-time
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