You must be permitted to work in this country.
Minimum experience required: over 1 year.
Salary: Negotiable based on skills and experience.
Location: Ripon, GB
Essential Qualifications: NVQ – SVQ3
Start date: Open Ended
Details:
Service charge typically over £200 per month (£2,400 per year). All applicants must be able to provide evidence of their Right to Work in the UK.
Nestled within the rolling North Yorkshire countryside, we are a historic property dating back to the 17th century that offers a seamless fusion of stately grandeur and contemporary luxury. A member of Relais & Chateaux and PoB Hotels, the five-star hotel boasts an impressive array of 47 opulent bedrooms and suites. Complemented by a selection of five indulgent restaurants and three exquisite bars, combined with an award-winning spa and cutting‑edge gym, we stand out as a uniquely distinctive luxury hotel experience.
Join our team as a Spa Therapist and offer exceptional care in our luxury, air-conditioned treatment rooms that boast spacious, above-ground designs with serene views of outdoor spaces.
Please note, our Spa vacancies will require weekend and evening work on a rota basis.
Key Responsibilities
- Provide outstanding guest experience through delivery of the treatments to our guests
- Work as part of a team, ensuring guest satisfaction, delivering an outstanding service to all guests.
- Undertake reception and administration duties if required
- Ensure that Health and Safety guidelines and practices are adhered to by team members, members and spa clients to ensure safety is maintained at all times whilst using the spa
- Ensure that sales tools are effectively utilised at all times to maximise the sales process
- Follow all of the spa standards and protocols
- Be knowledgeable on all products used in the Three Graces Spa to utilise – all opportunities to promote and upsell products to Spa guests
- Ensure guest satisfaction, delivering an outstanding service to all guests
- Be brand ambassador for our product houses, offering retail and homecare advice to all guests
- Enjoy a balanced workload with a limit of no more than 4 massages per day to ensure your well‑being and prevent repetitive strain injury (RSI).
Key Skills, Qualities & Experience
- Hands on approach to work, always being productive and looking to improve
- Passionate about Spa & Beauty Therapy
- Detail orientated and drives standards
- Possess a positive attitude and a desire to learn
- Ability to meet deadlines and work under pressure
- Friendly, courteous and helpful with excellent communication skillsMotivated to go the extra mile for guests and colleagues
- Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team
Benefits
- A monthly service charge – typically £2,400 annually
- 31 days holiday increasing to 33 days with length of service
- Access to earnings before payday (Access Early Pay / Wagestream)
- Free parking
- Complimentary meals when on duty
- Discounted modern and spacious live-in accommodation
- Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more…
- Team appreciation and wellbeing activities – Team member of the month awards, BBQ’s, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
- Discounts – 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products
- Grantley Gateway – Discounts and cash back on shopping and trips out
- Discounted hotel stays – Relais & Chateaux from £50 BB, Pride of Britain £150 DBB
- Complimentary bespoke uniform and annual shoe allowance
- Free sight tests for those eligible
- Onsite Team Gym with professional induction
- Refer a Friend Scheme where you can earn up to £1000
- 24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’
- Company Academy to support your development
- Annual paid volunteering days
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