Account Manager Customer & Sales Management

Are you a driven, consultative salesperson who thrives on growing existing accounts and delivering against ambitious targets? 

At Viking, you’ll take ownership of a portfolio of around 400 B2B customers, with a clear focus on increasing share of wallet, expanding product penetration, and driving measurable commercial growth. 

With access to a range of over 40,000 products, you’ll be equipped to offer tailored solutions, uncover new opportunities, and build lasting customer relationships. This is a performance-led account management role where success is recognised, rewarded, and supported. 

Key Responsibilities 

• Manage and grow a portfolio of approximately 400 B2B customer accounts through proactive outbound engagement, primarily via phone, as well as email and other channels 
• Build strong, long-term customer relationships to drive loyalty, increase spend, and deliver consistent sales growth 
• Take ownership of high-value accounts, identifying opportunities to expand product usage and maximise customer value 
• Use a creative and proactive approach to engage key decision-makers and uncover new commercial opportunities 
• Accurately record all customer interactions and maintain up-to-date, actionable account information within CRM systems 
• Prepare and follow up on quotations, working towards both individual and team sales targets 
• Re-engage dormant accounts and grow existing customers through effective cross-selling and upselling strategies 

Experience & Knowledge 

• Proven experience in a sales or account management role, ideally within a target-driven environment 
• Strong understanding of sales processes, pipeline management, and performance metrics 
• Confident in using CRM systems and Microsoft Office applications 

Skills & Attributes 

• Excellent communication skills, with confidence in phone-based selling 
• Results-driven, resilient, and motivated to achieve and exceed targets 
• Strong organisational skills, with the ability to prioritise and manage a high volume of customer activity 
• Collaborative team player with a proactive and positive approach 
• Commercially aware, with the ability to identify and develop opportunities 
• Experience supporting tenders or bid processes is desirable 

What You’ll Get 

• Competitive bonus scheme, including monthly incentives, quarterly adjustments, and an annual overachievement bonus 
• 25 days’ holiday plus bank holidays 
• Family-friendly policies and a comprehensive benefits package, including staff discounts, paid time off for appointments, and an award-winning Employee Assistance Programme 
• Hybrid working options available following successful completion of a 12-week onboarding period 
• Structured onboarding, dedicated sales training, and ongoing coaching to support your development and career progression

Manchester | Permanent | Competitive salary | Generous benefits, 25 days annual leave plus bank holidays, pension and Employee Assistance Programme. 3 days per week in office.

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