Are you all about putting people first and giving them the highest standards of service? We’re looking for a Holidays Assistant Manager who can help to make sure that everyone has their best possible holiday with the National Trust.
Work will be based around the Fowey River at Pont Creek, Lansallos and Fowey itself. You’ll work 3, 5 hour days per week. These are likely to be Thursdays, Fridays and one other day a week to suit the business, which will occasionally be a Saturday.
Your focus will be on giving great service to everyone who chooses to stay in a Trust place. You want them all to have a very happy holiday. You’ll be answering their questions, following our usual procedures, and working with the local Trust teams as well as Contact Centre staff to make sure we’re being consistent and keeping standards high everywhere.
Sometimes you’ll be working a desk, and sometimes out and about visiting holiday cottages and other sites, some of which may be remote. You’ll keep the wider team on track with compliance requirements.
You’ll be the first point of contact for the caretakers. You’ll supervise and lead them through training, coaching and development. You’ll be co-ordinating rotas with bookings, organising changeovers and service cleans, and efficiently managing stock control, buying and stores. You’ll help to recruit new staff, providing clear induction and training.
You’ll help to respond to incidents, and do all that’s needed to keep everyone safe. You’ll also tackle unplanned tasks as they arise, to help keep standards high and people happy.
Who we’re looking for
We’d love to hear from you if you’re:
- someone with practical operational experience in a holiday business
- good at talking to, and getting on with, all kinds of people
- used to achieving high standards of housekeeping, presentation and maintenance
- able to supervise and support others in your team
- confident with Microsoft Office
- familiar with health and safety procedures and compliance, and writing risk assessments
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Season ticket loan
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
National Trust place
Lanhydrock, Lanhydrock, Bodmin, PL30 4DE
Documents
Holidays Assistant Manager – Career Level B.pdf
Requirements
Compliance.Eligibility to Work in the UK
Additional information
Closing Date: 9th August 2026
If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.uk
If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we’ll support you as best as we can. For examples of how, please see our supporting you page.
Equal Opportunities Statement
The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .
Safeguarding Statement
The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.
Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.
#J-18808-Ljbffr…