B2B Luxury Customer Contact Team Lead – Repairs

Richemont Iberia SL UK is seeking a Customer Contact Team Leader to oversee inbound and outbound communications for Richemont Customer Service in the UK. You will lead a team, manage workload, and support resolving complex cases across our luxury product range.

You will collaborate with back office and technical teams, engage with B2B customers and regional stakeholders, and ensure adherence to brand policies while driving continuous service improvements.

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