Full-time Permanent Associate
Posted 17 Jul 2026
Description
Location: Welsh Mountain Zoo, Colwyn BaySalary: £25,322.55 to £29,662.97 per annum (depending on experience)Hours: 35 hours per week
Help turn passion for wildlife into lasting support.
Every membership purchased, animal adopted and donation madehelps Welsh Mountain Zoo bring conservation to life.
As the National Zoo of Wales, we’re home to more than 60species across our spectacular 37-acre site, welcoming over 160,000 visitorsevery year. As a registered conservation and education charity, every pound weraise helps care for our animals, protect threatened species and inspire futuregenerations.
We’re looking for an enthusiastic and organised SupporterEngagement Officer to help grow our community of supporters and developmeaningful relationships that make a lasting difference.
The Opportunity
This is an exciting new role within our growing FundraisingTeam.
Working closely with our Fundraising, Grants &Partnerships Manager, you’ll take ownership of our membership and animaladoption programmes while supporting a wide range of fundraising initiatives.
From welcoming new members and developing supportercommunications to helping to deliver fundraising campaigns and communityevents, you’ll play a key role in ensuring every supporter feels valued andinspired to continue supporting Welsh Mountain Zoo.
No two days are the same. One day you might be creatingadoption packs and welcoming new members, the next supporting a fundraisingappeal, attending a community event or developing engaging supportercommunications that showcase the impact of every donation.
What you’ll be doing
You’ll be responsible for:
- Managingand developing the Zoo’s membership and animal adoption programmes.
- Deliveringan outstanding experience for members, adopters and supporters.
- Coordinatingsupporter communications, newsletters and fundraising updates.
- Supportingfundraising campaigns, appeals and community fundraising initiatives.
- Actingas the first point of contact for fundraising enquiries.
- Workingwith colleagues across the Zoo to develop engaging fundraising content andsupporter stories.
- Maintainingaccurate supporter records and fundraising databases.
- Monitoringmembership, adoption and fundraising performance to identify opportunitiesfor growth.
- Helpingdeliver fundraising events and supporter engagement activities.
About You
We’re looking for someone who enjoys building relationshipsand making a positive impact.
You’ll ideally have experience within fundraising, supporterengagement, customer service, visitor attractions or the charity sector,together with:
- Excellentcommunication and relationship-building skills.
- Strongorganisational skills and attention to detail.
- Experiencemanaging databases or CRM systems.
- Confidenceproducing engaging written communications, including creating, managingand analysing large-scale supporter communications through email marketingplatforms.
- Theability to manage multiple priorities and work independently.
- Aproactive, positive attitude with a genuine passion for conservation andhelping others support great causes.
Most importantly, you’ll enjoy creating meaningfulexperiences for supporters and helping grow a thriving community around WelshMountain Zoo.
As part of our team, you’ll help secure the future of theNational Zoo of Wales while enjoying a range of benefits, including:
- PensionScheme.
- 28days’ annual leave (including bank holidays), increasing to 33 days afterfive years’ service.
- Enhancedcompany sick pay following qualifying service.
- Flexibleworking arrangements where operationally possible.
- Freeadmission to the Zoo for your immediate family.
- Complimentaryaccess to BIAZA member zoos across the UK and Ireland.
- Staffdiscounts across Zoo retail, catering and experiences.
- Discountedgym membership.
- Freeon-site parking.
- Ongoingtraining, professional development and career progression opportunities.
- Theopportunity to make a real difference to wildlife conservation andeducation.
If you’re passionate about building relationships, engagingsupporters and helping wildlife thrive, we’d love to hear from you.
Closing Date: 30th July 2026
To Apply: Please submit your CV together with acovering letter outlining why you’re interested in joining Welsh Mountain Zoo.
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