EXTERNAL to NHS staff across Herefordshire & Worcestershire only.
The Patient Flow Facilitator works under the indirect supervision of the senior nurse on duty and follows tasks and duties assigned by the shift coordinator in the Emergency Department. The role involves delivering proactive and responsive physical and administrative services to ensure efficient use of capacity and timely patient flow. Responsibilities also include ensuring compliance with Infection Prevention & Cleaning obligations. Additionally, the position requires collaboration with the general practice team to meet patient needs, adherence to policies and procedures, and providing supervision to junior staff.
Main duties of the job
To provide a 365 days administrative service for patients and relatives attending the Emergency Department, ensuring consistent operational coverage in line with service needs.
To evaluate ED’s capacity and elevate issues according to the ED Escalation Standing Operating Procedures, notifying the nurse in charge and all relevant parties.
To escalate and report any patients that have been in the department without a discharge or admission plan as per the escalation policy.
Support the ED in achieving the four-hour target by conducting a thorough breach analysis for each patient during each shift. Accurately documenting the timeline of events and ensuring the reasons for breaches are factually correct.
Distribute the breach report to the appropriate colleagues at the end of each shift.
Generate and review breach reports from Symphony, ensuring data accuracy and correcting discrepancies. Audit changes to times, record breach reasons, and report on 10 and 12 hour breaches in the ED.
To be a “super user” on the ED IT Computer Systems (Symphony, APEX) providing problem solving report.
To act upon own initiative to ensure all patients recorded on Symphony are in the correct location within the ED to maintain safe practice.
Person Specification
Education & Qualifications
- Educated to level 3 in Business Administration or equivalent / relevant experience
- 5 GCSEs to include Maths and English or equivalent
Skills, Knowledge & Abilities
- Advanced keyboard skills
- Ability to plan, organise and meet challenging deadlines
- Ability to prepare complex documentation
- Persuasive, influencing and negotiating skills providing help and guidance with internal and external departments/ organisations
- Ability to work on own initiative, problem solve and prioritise tasks
- Ability to regularly undertake tasks that require sustained concentration
- Proficient use of Microsoft office packages, including excel
- Excellent verbal and written communication
- Ability to maintain strict confidentiality whilst providing a caring, empathetic and diplomatic approach
- Willingness to learn and develop new skills
Experience
- Experience of working in a complex administrative function
- Experience of dealing with colleagues to ensure information is provided on time and accurately ensure compliance with mandated deadlines
- Experience of working in a team and able to work with minimal supervision when required
- Professional approach with the ability to work well under pressure
- Effective and sensitive handling of difficult information and situations
- Ability to manage own time effectively and efficiently
- Experience of working in the NHS or similar organisation or environment
Other factors
- Able to meet moving and handling requirements of the job with any aids or adaptions that may be required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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