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1 x Permanent Full Time & 1 x Twelve-Month Temporary Full Time
Working Hours:
37
Location:
Telford
Closing Date:
29/07/2026
Job Type:
Administrative / Clerical / Secretarial inc PA
Sector:
Local Councils
Business Unit:
Finance, People & IDT
Job Introduction
Telford & Wrekin Council are looking to recruit 2 home-working Revenues Officers.
1 x 37 hour permanent contract
1 x 37 hour 12-months temporary contract
You will be part of our award winning Revenues Team, responsible for either the Collection of Council Tax, Business Rates and Miscellaneous Income accounts (Invoicing & Collection) or for the billing of Council Tax and Business Rates . Full training and ongoing coaching/mentoring will be given. We are looking for individuals who are committed to delivering a quality service to the Telford & Wrekin customers .
Key Requirements
In Revenues you need a broad skill set, as you will be dealing with a wide variety of people, from customers receiving invoices for various services the Authority provide, council tax payers, businesses, benefit claimants and other support agencies . You will need to be good with numbers, have an ability to interpret and explain legislation, policies and procedures, and be proficient with using IT systems .
If you think you are a good all-rounder then this role could be for you.
Skills and Experience
We are looking for someone with:
- An organised approach to work to achieve targets.
- An ability to deal with customers in a professional, courteous and unbiased manner, to provide a high quality customer service.
- Excellent communication skills; both oral and written to be able to explain legislation, policy and procedures and communicate effectively to customers.
- The ability to process high volumes of work efficiently and effectively with a high degree of accuracy.
- Knowledge surrounding the legislation for Sundry Debt Income, billing and collection of Council Tax, National Non Domestic Rates and Housing Benefit Overpayments, is desirable. However, full training will be provided
Whilst previous experience is not essential, you will require a sound knowledge of education, excellent communication and customer service skills, along with a pro-active approach to all areas of work with a keen eye for accuracy .
As a council employee you will be expected to demonstrate the Councils Core Behaviours and fully abide by the Health and Safety Policy and the Council’s policies for Data Protection and Information Security .
Closing date for applicationsis Wednesday 29th July 2026
We believe great services start with great people — and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters.
What we offer:
- We offercompetitive salariesand a fantastic leave package — starting at24 days, rising to32 dayswith service, plus8 bank holidaysand anextra concessionary dayto enjoy.
- Staff discounts & salary sacrifice perks
- Hybrid working model – whether you’re in the office or working from home, we support a balance that fits your personal and family commitments.
Find out further information about working at Telford & Wrekin Council including our full list of benefits.
Please note: We do not hold a sponsorship licence for visas.
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