Company: Norfolk & Suffolk Foundation NHS Trust
Location: Norwich
Job Description:
Norfolk and Suffolk NHS Foundation Trust in Norwich is seeking a dedicated call handler for the new Initial Response Service (IRS) to triage urgent mental health referrals.
You will manage calls, provide reassurance, record information accurately, and route enquiries through agreed pathways, working in a rotating shift pattern covering day, twilight and night.
This role requires compassion, resilience and a commitment to high‑quality, confidential care within a supportive team.
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Posted: July 26th, 2026